Frozen screen on a Samsung S10
Ksewell8
Newbie

My grandsons's phone froze this morning. The screen was non responsive to anything. It wouldn't charge or do ANYTHING! He let the phone sit and after many hours the battery died.  Now its dead and won't charge. Help!!

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Re: Frozen screen on a Samsung S10
vzw_customer_support
Customer Service Rep

Hello. The best recommendation that can be made, would be to factory reset the device via the powered off position by either connecting the device to a computer or by holding the volume down and power button. TaylorH_VZW

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