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I have been a customer of Verizon for many years and this is the first time I have ever been displeased, unsatisfied, and disgusted with your service. I have a  Samsung Fascinate and it is terrible. It freezes all the time once if not twice a day I have to take the battery out of it and put it back in to get the phone to unfreeze and turn it back on. I have been on phone calls that I have lost. Important ones at that. Sometimes my keyboard will not appear when I need to type. My battery dies fast and to top it all off it wouldn't even charge the other day. I have had it. If you don't do something about these problems or give me another phone, I will call the better business bureau or whoever else will help. Oh yea and by the way this is my second phone cause the first one did the same thing so you replaced it with another one that is worse.

Re: Fustrated
Customer Service Rep

Hi Fascinate,

You are a valued customer & I regret to learn of your dissatisfaction with our service. I would not be happy if my phone kept freezing constantly.
It sounds like a 3rd party application conflict may be causing the issues outlined in your post, additionally, leaving applications running in the background will cause the battery to deplete faster.

Lost/dropped calls are no fun, please reprogram your phone by dialing *228 option 1. This will reset your phone connection to our network and may resolve calls issues.

I recommend closing all your unused applications (including bluetooth/WiFi connections) to extend your battery life. Also, run your phone Safe Mode to check for 3rd party apps conflicts.
If your phone work fine in safe mode you must identify the conflicting application and remove it to resolve the issues. Unfortunately, there is no easy way to identify the bad app and you will have to remove all 3rd party applications and add one by one and test for a while between app installs to identify.

If your phone is within the manufacturer's warranty we can process a Certified Like New Replacement at no cost to you. If no longer under warranty please dial #UPG on your wireless phone to check on your upgrade eligibility as you may need a new phone.
If you are not eligible for upgrade, you may qualify for a discounted device under our Certified Pre-Owned Replacement program

Be assured that we will explore all options within the scope of our customer agreement and/or manufacturer's warranty to resolve your device concerns.

Please run your phone in safe mode as per above instructions and keep us posted of the results.

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