Galaxy 7 Samsung
dkelley7472
Newbie

Phone is locked up and when I turn it back on it goes to Google to sign in and then put my password in but it keeps saying that I done something wrong and it prompted me to put in a six digit number which they send me the email and I put that in and then it says I have to wait 24 hours and do it again and I've done that for four days so far every 24  hours for the last four days and still cannot get any thing on my phone nothing at all please I hope somebody out there can help me

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vzw_customer_support
Customer Service Rep

We want to ensure you can use your device. What caused the reset? Did you Factory Reset the device?

LauraL_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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