Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Galaxy Nexus Software Update Download Failed - Can't Retry Download
JustinA1
Member

I was attempting to do the recommended software update but I just see an error on the System Updates section that says 'Download Failed'.  When I click 'Retry Download', nothing happens.  Any idea how to get the retry to work?

 

Thanks!

0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
jrh4054
Sr. Member
Why would you be trying to do an update on a brand new phone? The Nexus just went on sale today.
0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
JustinA1
Member
0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
21stNow
Sr. Member

jrh4054 wrote:
Why would you be trying to do an update on a brand new phone? The Nexus just went on sale today.

There was a software maintenance update to Android 4.0.2 that came out either last night or today.  The phone wouldn't be updated until the user activated the phone.

0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
21stNow
Sr. Member

Have you tried to reboot your phone, Justin?

0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
JustinA1
Member

Yeah, I thought that might clear the failed download, but it didn't work. Still says 'Download Failed'.

0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
KLRSKIR
Member
Oddly enough I was at the store this afternoon and others were having issues getting the update. Nice handset none the less.
0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
21stNow
Sr. Member

JustinA1 wrote:

I was attempting to do the recommended software update but I just see an error on the System Updates section that says 'Download Failed'.  When I click 'Retry Download', nothing happens.  Any idea how to get the retry to work?

 

Thanks!



Was the system updates section that you checked in your notifcation bar on in your System Updates section of "Settings"?  If it was in the notification bar, have you checked through Settings>About Phone>System Updates?

0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
JustinA1
Member

It was not in the notification bar, it was in  Settings>About Phone>System Updates, and that's where I'm getting the error.

 

Time to use a fancy new ICS feature: Error Screenshot

0 Likes
Re: Galaxy Nexus Software Update Download Failed - Can't Retry Download
Tidbits
Sr. Leader

Servers are over-loaded.  Give it about another few hours and try again.

 

I had that problem and I just gave up and waited an hour and tried again and everything went through fine.  :smileyhappy:

 

It happened to both my GSM version(4.0.0 to 4.0.1) and my LTE version (4.0.0 to 4.0.2).  If it still doesn't work when everything dies down you may need to do a factory reset and try again.  If you are still getting an error you may need to contact Google(which honestly  is better than contacting CSR of Verizon since they control the  updates, and the device support and they should know everything about the device.)

0 Likes