Galaxy Note 9 : Cannot Send or Receive Calls/Texts
alohadee1
Enthusiast - Level 1

Suddenly I am unable to send/receive calls and texts.  Is this happening for anyone else?

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6 Replies
tikibar1
Community Leader
Community Leader

Have you tried rebooting the phone?

 

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alohadee1
Enthusiast - Level 1

Yes, I have rebooted, reset, cleared cache, and removed photos and unused apps.  It now seems that I can send and receive images, but not text messages. I still can't place or receive phone calls, though. 

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vzw_customer_support
Customer Service Rep

Alright, I see. 
Thanks for that info. 

>Chávez

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vzw_customer_support
Customer Service Rep

Help me then sending us a PM, so we can access into your account and go deeper within this situation. 

>Chávez

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vzw_customer_support
Customer Service Rep

Hello! We would be happy to help find out what the issue is, and resolve it for you. Can you please send us a Private Note, so we can help? 

*Candice

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vzw_customer_support
Customer Service Rep

alohadee1, we are concerned to hear you are having trouble receiving and send messages as it is important to stay connected. To clarify, are you having trouble with calls and data as well. What ZIP Code are you experiencing issues? 

 

 

*Joshua

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