Galaxy Note 9 will not stay connected to my LTE Network Extender
Johnnylp
Enthusiast - Level 2

Galaxy Note 9 will not stay connected to my LTE Network Extender.  It connects then drop within 30 minutes. 

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Johnnylp
Enthusiast - Level 2

After working with Tier 2 Support for several days, it was determined that my Verizon LTE Network Extender was working properly and that the issue must be the phone.

Resets and Factory Resets did not fix the problem nor configuration changes.  

Eventually, Verizon replaced the phone and the new unit has functioned properly and stays connected to the extender.  

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vzw_customer_support
Customer Service Rep

Hello, Johnnylp. Help is here! We know how important it is to have reliable service. To clarify, does this only happen when you are connected to the Extender? CourtneyM_VZW

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Johnnylp
Enthusiast - Level 2

After working with Tier 2 Support for several days, it was determined that my Verizon LTE Network Extender was working properly and that the issue must be the phone.

Resets and Factory Resets did not fix the problem nor configuration changes.  

Eventually, Verizon replaced the phone and the new unit has functioned properly and stays connected to the extender.  

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jav6
Champion - Level 3

@Johnnylp wrote:

Galaxy Note 9 will not stay connected to my LTE Network Extender.  It connects then drop within 30 minutes. 


You might identify exactly which model LTE Network Extender you have.

...Just another VZW customer...trying to offer some assistance...
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