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Galaxy S20 Ultra GPS Issues
ctpalmer
Enthusiast - Level 2

Is anyone with the S20 Ultra having GPS issues where no matter what app you're using and what GPS accuracy settings you use the accuracy is intermittent?

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63 Replies
vzw_customer_support
Customer Service Rep

I see, thanks ctpalmer. You've certainly done a lot on your end to get this issue resolved. It sounds like it may be a bit more complex like you mentioned. Have you checked in with Samsung on this? Since we provide the service (calls, texts, data)? We would ensure that these features work with your device. We can check the settings of your account on our end, but you may have to check with Samsung. Please let us know how you want to proceed.

 

ErinW_VZW

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Tonylogan
Enthusiast - Level 2

Same issue on my S20 Ultra

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vzw_customer_support
Customer Service Rep

We're here to help. What issues are you having specifically with your device GPS? JoelD_VZW

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Klue
Master - Level 1

I would exchange the phone before the 14 day takeback expires.

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ctpalmer
Enthusiast - Level 2

I found out that this is a defective sim card issue.  I swapped the sim card in the S20 Ultra and put it in my S10 5G.  Now the S20 Ultra works fine but the S10 5G is now having the GPS issue.  Go get a new sim card and see if that works.

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bpabst
Newbie

Hello,

 

Confirming that this worked for me.  Since swapping out the SIM card (went to the local Verizon store and picked up a new one), the GPS issues have been fixed.

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vzw_customer_support
Customer Service Rep

bpabst  I am so sorry to hear that this continues to be an issue. Is this happening wit ha specific app? Are the apps being used up to date? AlbertoR_VZW

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Tonylogan
Enthusiast - Level 2

It's the GPS accross every app. Waze, Google Maps, mile trackers, everything.

vzw_customer_support
Customer Service Rep

Tonylogan, please use the link attached to ensure you have your GPS setting set to a high accuracy.  http://spr.ly/66021sVtG

 

Please also use the link attached for how to Reset Network Settings on your phone. http://spr.ly/66031sVtH

 

Keep us posted on any changes.

 

 

AlanS_VZW

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Tonylogan
Enthusiast - Level 2

Made the recommended changes. No improvement. Probably going to have to return these since I only have a couple days left.

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vzw_customer_support
Customer Service Rep

Thank you for taking the time to complete those steps, Tony. We understand if you need to return the devices if they don't work the way you like. We don't want you to go past your worry-free guarantee period and not be able to return them. 

 

UbaldoJ_VZW

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epyoch
Enthusiast - Level 2

I reset network settings on my phone.

I changed location settings. 

If wifi off bluetooth on 600 meters off

If Bluetooth off wifi on 600 meters off

If Bluetooth off and wifi off 1000 meters off.

Any fix for this?

 

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bpabst
Newbie

I spoke too soon.   The SIM card solution seemed to work for a day or two but as of tonight has stopped working.  My GPS is now showing me jumping around my actual location by a mile at a time.  

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vzw_customer_support
Customer Service Rep

Thank you, bpabst. Is your screen rotation function also behaving strangely?

 

PeterP_VZW

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carpediem6615
Enthusiast - Level 2

My screen rotation function has worked fine the whole time. Just can't get the GPS to work consistently for any app. All apps have been loaded with current versions, cache cleared, storage cleared, rebooted. Can't figure it out.

vzw_customer_support
Customer Service Rep

Thanks for keeping us posted. Dealing with GPS issues can be frustrating, especially if it's affecting all your apps. When did the issue start? What recent changes have you made? Aside from the GPS, any other problems?

 

GilbertoL_VZW

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epyoch
Enthusiast - Level 2

It started the day I got the phone, march 5th. 

No changes made.

I have the picture blur issue that everyone has that is supposed to get a software patch.

 

Other than that. No other issues.

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I have the same issue with location being erratic and inconsistent. Even on apps like yelp or uber eats. I did all suggested fixes in this thread and it's still not working correctly. I think it may be a software issue.

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vzw_customer_support
Customer Service Rep

I know how important it is to having this working. Let's work to solve this. Please run a device health check for me. 

    1. From a Home screen, tap the My Verizon app.
      Note If not available, tap the Apps icon or swipe up or down from the center of a Home screen to access the app list.
    2. Tap the Menu icon Menu icon (upper-left).
      My Verizon home screen with emphasis on Menu icon
    3. Tap Devices.
      My Verizon menu screen with emphasis on Devices option
    4. Tap Manage to choose the appropriate device.
      Devices screen with emphasis on Manage button
    5. From the Manage tab, tap Service check.
    VanetrisC_VZW
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Tonylogan
Enthusiast - Level 2

Screen rotation behaves fine.

This is obviously affecting a lot of people, this is not an isolated failure. Time is ticking before I will have to return the 2 S20 ultras I just received. 

vzw_customer_support
Customer Service Rep

ctpalmer, our goal is to make sure that your devices are working as expected. Were you able to get the new SIM card? Is your S10 5G working now? If not, please send us a private note at your earliest convenience to further assist you. 

 

AaronS_VZW

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