Galaxy S20 Ultra GPS Issues
ctpalmer
Enthusiast - Level 2

Is anyone with the S20 Ultra having GPS issues where no matter what app you're using and what GPS accuracy settings you use the accuracy is intermittent?

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63 Replies
ctpalmer
Enthusiast - Level 2

This has been an issue since I first got my S20 Ultra March 5.  There isn't a recent change it is an ongoing issue.  It happens across any navigation app you use.  I've been on the phone trying everything you can possibly, do including resetting the phone 4 times to it's original condition, with tech support.  I've used GPS Status Pro to reset the GPS multiple times.  It's an issue that an end user cannot fix.  It's most likely one of these reasons:

1.  Android 10 software issue.

2.  Software issue on Samsung's/Verizon's.       side.

3.  A bad connection between the GPS               module and antenna inside phone.

4.  Interference from the new 5g modem           Qualcomm uses.

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Klue
Master - Level 1

I would exchange the phone before the 14 day takeback expires.

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vzw_customer_support
Customer Service Rep

I see, thanks ctpalmer. You've certainly done a lot on your end to get this issue resolved. It sounds like it may be a bit more complex like you mentioned. Have you checked in with Samsung on this? Since we provide the service (calls, texts, data)? We would ensure that these features work with your device. We can check the settings of your account on our end, but you may have to check with Samsung. Please let us know how you want to proceed.

 

ErinW_VZW

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Tonylogan
Enthusiast - Level 2

Same issue on my S20 Ultra

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vzw_customer_support
Customer Service Rep

We're here to help. What issues are you having specifically with your device GPS? JoelD_VZW

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carpediem6615
Enthusiast - Level 2

I have had the problem since I powered up the S20 Ultra. It is consistently intermittent. I have calibrated the compass, cleared the cache and storage for each app, updated each app, restarted the phone several times. I am at a loss on how to get the GPS to work on the S20 Ultra.

Turkey2020
Enthusiast - Level 1

My Samsung s20 plus has the same problem.   From searching online it looks like this is a huge problem with many people.  Is there a problem with the towers?   Xfinity told me months ago they piggy back off verizons towers.. If this is true.. Is this the reason the GPS is acting up and not getting a solid location?  To many users....  Or just Samsung released a bugged out GPS phone out the box.  I read something about 2 brands of the s20 phone released.  Snapdragon and exynoc?  And the people with the dragon had the faulty GPS.  Either way Verizon needs to ship all of us a new s20 phone with working GPS.. Way to push out a 1200 dollar paper weight.

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vzw_customer_support
Customer Service Rep

It's definitely worrying to see you're also experiencing issues with the GPS on your device. Please tell us, are you experiencing any other issues with your device? Does it have any signs of physical or water damage?
Please run a Device Health Check on your device. The following link will guide you through this process. https://www.verizonwireless.com/support/knowledge-base-206364/

GeovannJ_VZW

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Bobafan
Newbie

I'm also having this issue and have been since I received my phone a couple weeks ago. I was working for about a week then went bad again today. 

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vzw_customer_support
Customer Service Rep

Help is here! Were any changes made to any settings before this started happening? What app are you using GPS with? Also, is your device up to date?

BreannaH_VZW

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vzw_customer_support
Customer Service Rep

I personally rely heavily on my GPS. I'm sorry yours isn't working how it should be. You mentioned using multiple apps, can you name the apps you've used? Is it intermittent at all times, or during certain times of day? What exact area? (zip code) 

 

VanessaS_VZW

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adpi01
Newbie

I am having the same issue on my S20 Ultra. I've tried multiple times on Waze and Google Maps. I've tried to following to resolve:
Reboot Phone
Remove and reinstall the App
Calibrated the compass

I still get the same message on Waze "No GPS. Showing approximate location"
When I open the app it attempts to connect to GPS and then after a few seconds I get the above message.

I am located in zip code 30004. I have had the phone for a week and have not been able to access GPS.

Any assistance you can provide is appreciated.

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carpediem6615
Enthusiast - Level 2

Google Maps, Avenza Maps, Earth, Life360, GPS Status and Toolbox... I cannot find an app I have used before that will actually work.

carpediem6615
Enthusiast - Level 2

and zip code is 86409

Sbrpd29
Newbie

I have the s20 ultra 5g,i am also a truck driver, I use Google maps alot to find driveways and such or where I am vs where I actually need to be, with this issue it's complicating that, I notice that when I open up GM for the first time it calculates my location more accurately but immediately pushes me out about half a mile from where I really am, this looks bad for a 1400 dollar flagship device 

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vzw_customer_support
Customer Service Rep

Sbrpd29, we know how important it is for all of your device features to work properly. This matter has already been lifted up to Samsung for investigation and a fix as it's impacting North American device models.

 

EbonyR_VZW

grantsrc
Enthusiast - Level 2

Based on numerous articles online, it looks like the issue is with the phone itself and it isn't just a few isolated users who are experiencing the same problem. My GPS was off on virtually every app that I have which uses GPS (Waze, Google Maps, MapMyRun). I have location turned on, wifi and Bluetooth scanning enabled, was standing out in the open, and all apps had me roughly 0.25 miles away from my actual location or more. 

I just got the S20± 4 days ago and hope there is a fix issued soon.

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vzw_customer_support
Customer Service Rep

Hello there, grantsrc! Congratulations on your new device! We know it is imperative to have your device working properly, and we are here to help. The great news is that the manufacturer is already aware of the issue. Besides the GPS, are you having any other issues with your device?

 

RachelM_VZW

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grantsrc
Enthusiast - Level 2

That's the only issue that I've discovered so far, but it's kind of a big issue. GPS has my phone 0.5 miles away from my actual location.

Since the manufacturer is away of the issue, what do we need to do in the meantime? I've had it for a week and am debating whether to return it and switch to a different phone or not. Thanks 

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vzw_customer_support
Customer Service Rep

Good question. We do not have any info in regard to fixes at this time. We can provide general troubleshooting steps https://www.verizonwireless.com/support/troubleshooting/ in an attempt to improve your experience. Have you tried turning Airplane Mode on and off?  

 

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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lil1116
Newbie

This is a major issue.  Not only does my GPS work properly, if I have more than two items open on the phone, I have to close everything and start again.

I would hope this is addressed soon.  This issue has gone on for too long and apologizing constantly isn't helpful.

Thanks

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