Galaxy S20 Ultra GPS Issues

[ctpalmer]

Is anyone with the S20 Ultra having GPS issues where no matter what app you're using and what GPS accuracy settings you use the accuracy is intermittent?

[bpabst]

Yes, I am having issues.  The GPS (regardless of the app) is showing me jumping around my home location by a mile at a time.  I never had this issue on the Galaxy S10+.

[ctpalmer]

I found out that this is a defective sim card issue.  I swapped the sim card in the S20 Ultra and put it in my S10 5G.  Now the S20 Ultra works fine but the S10 5G is now having the GPS issue.  Go get a new sim card and see if that works.

[ctpalmer]

Getting a new sim card is not working either now.  Still having intermittent GPS accuracy. 

[vzw_customer_support]

ctpalmer, our goal is to make sure that your devices are working as expected. Were you able to get the new SIM card? Is your S10 5G working now? If not, please send us a private note at your earliest convenience to further assist you. 

AaronS_VZW

[bpabst]

Hello,

Confirming that this worked for me.  Since swapping out the SIM card (went to the local Verizon store and picked up a new one), the GPS issues have been fixed.

[bpabst]

I spoke too soon.   The SIM card solution seemed to work for a day or two but as of tonight has stopped working.  My GPS is now showing me jumping around my actual location by a mile at a time.  

[vzw_customer_support]

Thank you, bpabst. Is your screen rotation function also behaving strangely?

PeterP_VZW

[Tonylogan]

Screen rotation behaves fine.

This is obviously affecting a lot of people, this is not an isolated failure. Time is ticking before I will have to return the 2 S20 ultras I just received. 

[carpediem6615]

My screen rotation function has worked fine the whole time. Just can't get the GPS to work consistently for any app. All apps have been loaded with current versions, cache cleared, storage cleared, rebooted. Can't figure it out.

[vzw_customer_support]

Thanks for keeping us posted. Dealing with GPS issues can be frustrating, especially if it's affecting all your apps. When did the issue start? What recent changes have you made? Aside from the GPS, any other problems?

GilbertoL_VZW

[JavierVerizon]

I have the same issue with location being erratic and inconsistent. Even on apps like yelp or uber eats. I did all suggested fixes in this thread and it's still not working correctly. I think it may be a software issue.

[vzw_customer_support]

I know how important it is to having this working. Let's work to solve this. Please run a device health check for me. 

1. 1. From a Home screen, tap the My Verizon app.
      If not available, tap the Apps icon or swipe up or down from the center of a Home screen to access the app list.
   2. Tap the Menu icon (upper-left).
      
   3. Tap Devices.
      
   4. Tap Manage to choose the appropriate device.
      
   5. From the Manage tab, tap Service check.
   VanetrisC_VZW

[epyoch]

It started the day I got the phone, march 5th. 

No changes made.

I have the picture blur issue that everyone has that is supposed to get a software patch.

Other than that. No other issues.

[vzw_customer_support]

bpabst  I am so sorry to hear that this continues to be an issue. Is this happening wit ha specific app? Are the apps being used up to date? AlbertoR_VZW

[Tonylogan]

It's the GPS accross every app. Waze, Google Maps, mile trackers, everything.

[vzw_customer_support]

Tonylogan, please use the link attached to ensure you have your GPS setting set to a high accuracy.  http://spr.ly/66021sVtG

Please also use the link attached for how to Reset Network Settings on your phone. http://spr.ly/66031sVtH

Keep us posted on any changes.

AlanS_VZW

[epyoch]

I reset network settings on my phone.

I changed location settings. 

If wifi off bluetooth on 600 meters off

If Bluetooth off wifi on 600 meters off

If Bluetooth off and wifi off 1000 meters off.

Any fix for this?

[Tonylogan]

Made the recommended changes. No improvement. Probably going to have to return these since I only have a couple days left.

[vzw_customer_support]

Thank you for taking the time to complete those steps, Tony. We understand if you need to return the devices if they don't work the way you like. We don't want you to go past your worry-free guarantee period and not be able to return them. 

UbaldoJ_VZW

[vzw_customer_support]

Hello, being on top of your Samsung Galaxy S20 Ultra is vital, especially if you are having issues? When did the issue start? What recent changes have occurred? Any other problems?

GilbertoL_VZW