My phone stopped working yesterday. I couldn't make/receive calls or text messages and had no signal. I worked with Verizon Tech and went through all of their steps and nothing worked. Eventually they had me remove the SIM card and set up an eSIM. After resetting the network I finally showed 2 bars of 4g and thought that I was good. Until I left work and had no wifi access. Without wifi it still shows 2 bars of 4g but I have no internet connection. I can make calls but it takes forever to dial out. Incoming calls go straight to voicemail. I can sometimes send texts. It connects to Android Auto in my car but doesn't allow me to make calls, voice text, stream podcasts or anything. I talked to Verizon Tech again last night and they had me go through all of the steps that I went through yesterday morning but I still can't use my phone unless I have wifi access. They kind of just blew me off at that point. Do I need to do a factory reset or is this phone just done?
I'm sorry to hear that your phone is having connection issues. Let's figure out what's going on. If you've already tried all other troubleshooting, a factory data reset is recommended. Please try it out and let us know how it goes. Don't forget to back up your information prior to performing a factory data reset to avoid losing any important information. Please let us know how the phone performs after the reset.
~Jesse
I have this exact same issue but mine started on 2/1/24 . I have spent like 10 hours working with different chat-techs reactivating the line, trying different physical sims, trying esim. I've done a factory reset today. Nothing works.
Hello, warfieldn. Help is here as you definitely deserve a properly working phone. Please tell me more. What is your zip code? Any damage to the device or software updates?
-Natasha
I went through all of this in December and they were never able to fix it. Factory reset didn't work. Don't listen to these vzw clowns telling you to do that.
They sent me a new phone under warranty.
Now that phone is having the same problem. Made it 1 month.
I think the only solution is to dump the s22 ultra unfortunately.
I couldn't have described it any better. I have exactly the same problem. I read another post while looking for answers that said it's a known motherboard issue with the Ultra, but thus far there has been no remediation from Samsung. I'm disappointed, I don't remember when I had a phone or television that wasn't from that brand. I was a big fan. Verizon, as you know if you're here, is of no use. Like my phone without wifi.
We want to provide some assistance with your device. Is the device up to date? Were any changes made to the device? ~Peter
I apologize, I didn't see the second part of your question. I have not modified the device. I only added a cover from Otter.
hello Peter. The device has had all updates and has not been modified.
Rotor82, thanks for keeping us posted. Verizon wants to offer the support you need.
FYI, if you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
I somehow still owe money on this phone and, according to your evaluation, it has no value. I was a dedicated enthusiast of Samsung products, but I have all but resigned myself to the fact that I will have to abandon them after my experience with this single product. It has never lived up to its promotion, and at $1700, one would hope it could transition from wifi to mobile smoothly, but it never did, even before this started. By the way, the state of your website is a disgrace and an insult to your customers. The latest model S series in your drop down menu is the S9.
I have had the same issue. Went through all the trouble shooting with Verizon, more than once. Ordered another one since I love the pictures it takes and other things until this issue. My new one did the exact same thing. So I have been using my daughter's old phone for several months. I reset my phone to manufacturer and thought maybe issue was fixed by now, but not. I am still paying on it and have 500 more dollars left. So I am using an old phone until paid off.
I'm sorry you are having service issues on your device, Dianasweeny. Let's look into this. Is the device damaged? What software version is on the device?-Joe
Isn't that sad? That you are using your daughter's old phone and I'm constantly scrambling to get to wifi so I don't miss messages from work. It's incredible. And every time you talk to them it's like there's no record of your existence. You have to recount the whole strange and terrible saga again only for them to suggest that you probably need a new SIM card. It's enough to make one crazy. And this website is a disgrace and unusable. Best of luck.
Rotor82, we are concerned to learn that you are still experiencing issues. Can you share with us after getting the replacement device was it restored back with all of the information from your prior device? We will be happy to continue troubleshooting with you to work towards a resolution with your device issues. Additionally, troubleshooting steps can also be found at the link below.
https://www.verizonwireless.
-Andi
Samsung should take the loss and offer a free buyout and upgrade to anyone with any version of the s22 but especially the standard. It's nothing but garbage and nearly everyone who got or has one swears they will be leaving Samsungs products all together because of it. It's a shame to charge so much money for a product that doesn't work and not address it or do anything about it. Their products, all of them, have drastically gone downhill over the years.
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