Galaxy S5 Screen Rotation and Gyro stopped working
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The screen won't rotate on my Galaxy S5. I checked that the auto rotate is enabled. I also downloaded a level bubble app and the bubble doesn't move. Does anyone know if this is a Samsung issue or an Android issue. I tried switching the auto rotation setting and then changing it back with numerous reboots and battery pulls. Samsung tech support had me clear the cache partition but that didn't work. Now Samsung tech support wants me to factory reset my device which can be a real hassle to re-install and re-setup everything especially if it doesn't solve the problem.
Does anybody know what is going on and how to fix it??
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There definitely seems like something is stopping this feature Concrete! I would recommend a hard reset. That would be the best option.
JoeL_VZW
Follow us on Twitter @VZWSupport
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Hi JoeL,
Even though it is a major hassle, I did a factory reset.
I then installed a level bubble app (Compass Level by LemonClip) from Google Play to see if the Gyro sensors were functioning. They were, and the screen rotated properly in the Gallery app.
I then started the arduous task of re-installing apps and updates and resetting account info, user preferences and other settings in both my device and in my apps (banking, email, weather, ect...). Soon I began getting the error message that "Unfortunately VZWAVSService has Stopped working" upon every reboot. (I don't know if this is related). Also intermittently the screen stopped rotating and the level bubble app was frozen.
A few days ago I was able to restore screen rotation and gyro activity by shutting down my device and then rebooting it. Now, 4 days after a hard factory reset of my device (on 9/6/2014), I am unable to restore screen rotation and gyro activity. I have tried every method suggested by the replies to my original post except another hard reset.
Can you help me figure out what is going on??
What possible app or setting could be hijacking my devices gyro sensor capabilities??
What exactly is VZWAVSService and why should I expect that this error message is not somehow related??
This is very frustrating, your assistance would be greatly appreciated.
Thanks,
Bob
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see if this helps:
Re: Why do I get this message: "Unfortunately VZWAVSService has stopped"
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did you try holding a blank spot on homepage. then home screen settings, transition effect. select 3d rotation. then reboot and everything should do what it is supposed to
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Thanks tylerw1285.
Tried it, but it didn't work.
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might be from an app you added....remove the bubble app.
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There used to be a dialer code you could use on like the S3 that would let you test or reset colors, camera, gyro, touch. was like #*0735059* but was changed and i don't know if verizon will give you the S5 code for such testing. They really don't want ya in there
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The original working code was *#0*# but Verizon locked it out around Oct 2014.
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I would suggest a Hard Reset as Well but you could try First a couple of other things try pulling the battery and press the power button for 20 sec. hold then re-instal it see if that'll work if it does not then run a system cache it's not quite like a Factory Reset but it might get the phones feature to working again..
You find running a system cache by doing a Google search..
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Does the screen rotation work after rebooting the phone? I'm not sure if it is a hardware or software bug, but some Nexus 7 2013 tablets have been having a similar issue. I don't know what is causing their problem.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Concrete, my screen has recently stopped rotating as well. I restored function once with a shutdown and restart, but it hasn't responded to that lately either. I don't think I'll be performing any factory resets, since it didn't fix your issue. did you experienced this before or after the lollipop update?
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My s5 is doing the samething. I don't think it's related to any apps. And I really do not want to factory reset my phone.
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My Samsung Galaxy S5 screen won't rotate. I'm an IT Tech by trade so I did a lot of investigating. This seems to be a known issue with Verizon Galaxy S5's. I've read plenty of quick fix suggestions on numerous sites. Here's what I've done... I did the "figure 8" trick, basically turning the phone over and over in all directions. No luck. I turned the screen rotation button off and on, nothing. I turned the button off, powered down, pulled battery for 30 seconds, powered on, turned screen rotation back on. Nothing. I've wiped the system cache. Nothing. Now here's what's interesting...
I boot the phone in safe mode and still the rotation didn't work. However, when I boot back in to normal mode, all of a sudden it worked! It worked for a good 10 minutes. Then I turned the screen off with the power button (put phone in sleep mode). A few minutes later I got a text so I turned the screen back on, swiped to unlock, and behold, rotation didn't work again. I did the safe mode - to - normal mode cycle again and it worked again, but only until my screened turned off.
I decided it must be a 3rd party app. I decided to back up all my pics and contacts and did a factory reset. My intention was to slowly add my apps back, maybe 1 each hour, until I found the culprit. Screen rotation worked after factory reset, again up until the screen was turned off for more than a few seconds. I installed no 3rd party apps. In fact I didn't even open Google Play Store. The only thing I did was set up the weather/click widget. I powered down and back on (no safe mode involved) and screen rotate worked again, until the phone went to sleep again.
This has to be a software issue either with a pre-installed app or the OS. Can any of this help you to help me figure out what is going on? It's so frustrating that I can't use any rotation based features. Thanks.
[Name removal required by the Verizon Wireless Terms of Service].
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Hey Buffalones
I'm having pretty much the exact same issue as you. Did you have any luck finding a solution?
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Hello - My S5 (G900V) screen has stopped rotating as well. It started a few weeks ago. I too have tried many of the suggestions i.e. off/on; remove battery; wipe cache. I have not preformed a factory reset since it seems like that doesn't really fix the problem and is a PITA. I stopped by a local Verizon store and was told that the problem stems from the OS update. I am now running Lollipoop - G900VVRU2BOE1. The local V-store employee told me that lollipoop was written for the S6 and causes problems on the S5. He said I should go back to Kitkat...which in itself is a PITA as well.
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Just an FYI, I flashed back to Kitkat and it did not solve the problem.
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I did an online chat with V customer service (Dawn). She had me try a number of things (such as booting in Safemode), but of course nothing worked. The only thing she could do was offer to swap out my current phone with a replacement one.
However, she said that the problem might also occur on the replacement phone - duh. Also, my one-year warranty had just expired and in order to do the swap, I'd need to purchase an extended policy for $3/month (things that make you go hmmmmm).
At this point I am exasperated with this issue and don't know what to do. It seems like V knows about this problem but doesn't have a fix for it and isn't overly helpful for those phones that are afflicted. Is there a way to directly email someone at V who is a software developer?
I give my friend's grief about their i-phones, but am beginning to wonder if that would be a better choice. Perhaps this is a ploy to get people to upgrade to the S6?
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Maybe you should contact Samsung. They manufactured the device. They wrote the software. They would be able to figure out if it was a hardware or software problem.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
