Galaxy S8+ stopped charging
ROBCRO23
Newbie

Recently my Galaxy S8+ stopped charging with both wired and wireless charging.  During my troubleshooting I was able to get the phone to the recovery menu where I wiped cache partition which did not work.  I was then able to do a factory data reset.  After the factory reset the phone will start and go to the first welcome screen and shutdown.  I am able to see that the phone looks to be charging but never does.  I can also tell the battery indicator is at 0%.  The phone recovery menu always seems to work.  Any ideas what can be done to fix the issue?  When I push the power button the indicator light is blinking blue.

 

Thanks

 

 

Labels (1)
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Re: Galaxy S8+ stopped charging
bearone21
Legend

are you using the original charger, charging with usb or wall?

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Re: Galaxy S8+ stopped charging
vzw_customer_support
Customer Service Rep

Hello, ROBCRO23. Making sure you have a well functioning device is vital. We are sending you a Private Note now, to work with you. CourtneyM_VZW

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