Hello, I submitted a Galaxy S9 for trade-in for an estimated trade-in value of $439.99, and it initially said:
11/17/2020 Device received. Expected device matches received device.
But then when Verizon issued my credit on 11/30, it claimed that it received a Galaxy S5, and gave me a final trade-in value of $0.
So they claimed they received the S9 initially, but then it was changed to an S5?
I am very sorry to hear you had issues with your trade in submission. I would love to look further into this and fix it for you. Please send us a Private Note and we would be happy to look more into this to get you, your full trade in value.
JavierD_VZW
Start a new topic or ask questions in the open forum.
