Galaxy book S - black screen?
HBSurfer
Enthusiast - Level 2

was working on my book s watching a video & screen went black! Wont come back on. Power is good!

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5 Replies
vzw_customer_support
Customer Service Rep

I'm sure that was a surprise, and I'm sorry to learn this, HBSurfer. Prior to this, was an update performed? Has this unit ever been exposed to any physical or liquid damage? 

Jcrespo01
Enthusiast - Level 1

I am having the same problem. The screen is black or solid blue if I press the power button. Not able to login. No damage. Have already had it replaced once for a different screen glitch. 

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vzw_customer_support
Customer Service Rep

We want you to be able to enjoy your Galaxy book S. I understand you're getting a black or solid blue screen when pressing the power button. Just to confirm, does this happen when you're not pressing the power button? Please power the device off by simultaneously pressing and holding the volume down & power button for ~10 seconds. Does the problem persist? 

 

-Kia

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Fwoods88
Newbie

I am having the same problem and have tried all of the recommended things.

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vzw_customer_support
Customer Service Rep

Let's get to the bottom of this together.  Has your device been wet or damaged at all?  -Sean

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