Galaxy phones and MMS not working

JohnyDollar
Enthusiast - Level 1

Verizon Wireless is the MOST expensive cell company in America. They rave about how wonderful their service is and that might contribute to the higher monthly pricing. I switched from T-Mobile (never had any issues at all other than where I live, the coverage was spotty. Verizon is not much better. I live 15 miles west of Ann Arbor, MI a large city btw). 

Since switching to Verizon, the mms feature for pictures or group messages works when IT wants to work. You will be in the middle of group messaging no issues, then poof it fails to send. Nothing changed, signal is still the same. Just stops working. This will be out for a few minutes to an hour. This happens no matter where I am at. Not just my house. 

I have read COUNTLESS other people on these forums with the same problem. It is ALWAYS the Galaxy phones and MMS messaging features. I have called Verizon at least once a week, done all their GARBAGE troubling shooting, yet the problem ALWAYS comes back.  Have went around and around about 20 times. That doesn't seem right to me. 

For a multi BILLION dollar company, fix your CHIT. Seriously, the Galaxy phone is the flagship of Samsung. Next to the I Phone, it is the largest selling phone in their line up. Why not correct this problem once and for all. T-Mobile never gave any problems like this. SO I am paying more money per month so I can have a phone with a little stronger signal at my house but the features on the phone DO NOT work as intended? Unacceptable, this company should do better. 

6 Replies
vzw_customer_support
Customer Service Rep

Hey JohnyDollar, I know that I rely on MMS messaging myself to keep up with friend groups, share pictures with my family members who live far away, and other things as well. I would be just as upset as you if my MMS messaging was working as you described. It sounds like you've done a bunch of troubleshooting as well. Please be on the lookout for a private note from us, so we can take a look at what has been done, and what avenues we might still have to help get this fixed.

-Joseph

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gkingston
Enthusiast - Level 1

I am currently experiencing the same issue. My wife and I have Galaxy phones. Picture messages will not send between the 2 phones. We have updated network settings, restarted, cleared cache, etc with no luck. MMS messages to others seem to work fine. 

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vzw_customer_support
Customer Service Rep

We're sorry to learn about the issues you and your wife are experiencing with MMS on your Galaxy devices, gkingston. We'll be sending a Private Note to better assist.

 

~Izzy

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Jballard11
Enthusiast - Level 1

This has been plaguing my last 2 galaxy phones and no one can fix it. 

 

This is trash. I need this fixed ASAP as it is effecting my work

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Jballard11
Enthusiast - Level 1

Screenshot_20231116_121741_Messages.jpg

โ€ƒjust get individual messages over and over that have nothing in them.  Then I miss the actual message as well.   

 

I pay WAY to much for this

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vzw_customer_support
Customer Service Rep

This is definitely not an expected issue with messages, and we will be glad to help. We sent a Private Note to further assist you. ~Geo

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