Getting ?? instead of emoji's on my galaxy s8

[ajones2528]

I am receiving ?? that should be emojis from somebody on my galaxy s8. I need to be able to change the input mode to automatic in my text messages but it is non-existent.  Anybody out there know how to fix this?

[vzw_customer_support]

I know the importance of staying connected with your friends with the right emojis! What messaging app are you using? Is this only happening with one contact? What type of phone do they have?

Thank you,

YaleK_VZW

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