Google Play Music: Songs in my playlist randomly disappear, help?
JoshS4
Enthusiast - Level 1

This problem occurs exclusively for songs saved to the SD card!

Songs saved to internal storage will remain intact in their playlist throughout reboots, battery losses, data dumps etc. But not true for songs saved on the SD card which will sometimes randomly disappear from their playlists. If I create a playlist from songs on the SD card and then unmount and remount SD card (in settings), the playlist will be emptied of songs.

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vzw_customer_support
Customer Service Rep

Hi JoshS4 - Let's get you rocking again! Did this start after installing a certain application or update? Have you tested other music applications to see if the SD card remains stable? Try Settings>App Manager>All>Google Play Music>Clear cache, setup new playlist and test. I am eager to get to the bottom of this!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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