Google Play Store - Not displaying Carrier Billing
jrhammo
Enthusiast - Level 3

I'm really annoyed that no one at Verizon/Google seem to know what is going on, and each side want to blame the other.  I spoke with Verizon earlier and they said, well, maybe Google's servers are down.  Um, not it.  I was informed I was five start at Verizon, account was setup for it, all the other requirements met, yet, it's not showing as an option (as it once did) in the Play Store.  What gives?!  Anyone? Verizon?

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42 Replies
jrh4054
Specialist - Level 3

You haven't described what your problem is.

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jrhammo
Enthusiast - Level 3

If you read the title of my post, i clearly said what the problem is.  Inside Google Play Store, when I select payment options, i no longer see Bill to Carrier as an option.  Verizon says everything is good on their end, Google says they have no control over as they just ping the carrier and if the carrier doesn't send anything back, then it doesn't display.  I'm up to second level support at verizon, and that lady doesn't seem to know what is going on either.

In addition, we've attempted many things.  I made sure i had wi-fi off, made sure good standing at verizon - no past due charges, etc, cleared the cache and data from the play store app, done a power cycle, have done a factor reset, you name it, we've done it...

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Ann154
Community Leader
Community Leader

Honestly I would like to suggest that you purchase a Google Play gift card to load money in your Play Store account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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jrhammo
Enthusiast - Level 3

I know that is an option, but the option i want is to bill to my carrier...which SHOULD be available.  Why settle?

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Ann154
Community Leader
Community Leader

jrhammo wrote:

I know that is an option, but the option i want is to bill to my carrier...which SHOULD be available.  Why settle?

I don't think of it as settling. With the gift card you control the amount that can be spent and your VZW bill won't fluctuate with the various purchases from the Play Store.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

Hi jrhammo,

Let's get to the bottom of this for you. I know it's a bit frustrating and the convenience of having it billed to your account is the easiest.  It appears that there may be a problem with an update to the Play Store.  Let's try this. Settings > More > Application manager > Downloaded > Google Play Store > Uninstall updates. Keep me posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

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jrhammo
Enthusiast - Level 3

I attempted that and no such luck.  Even restarted phone and it still did not prompt me with the option to bill to carrier. 

I've even cleared cache, cleared data, enabled/disabled the app, power cycled, took the sim card in/out, made sure wi-fi was off.  spoke to verizon on the phone 3 times, including billing area who has verified all account requirements are good.  i've not been able to purchase anything by bill to carrier since may 19, 2013. 

i've spoke to google a few times and they insist that it's on carriers end because all the app does is that it looks to see if the carrier has my account opened to bill to carrier in the background, so that part i understand, so i'm a believe it's on verizon's end.  it's getting pretty damn frustrating that after several calls and trying different things that no one can seem to get this fixed. 

Fmd33
Enthusiast - Level 1

It looks like this issue is still occurring on Verizon's side and has been for the past 7-8 years, because I am getting the same issue and verizon reps cannot support resolution. What kind of company is this that cannot solve a carrier issue after this long??

I'm a new customer and am really disappointed in the level of tech support they have. More involved training is required and the fact that they have left it going unanswered this long is beyond unsatisfactory. Either train your people properly to problem solve or find another industry to work in...seriously I hear lumber is coming in demand maybe move into deck building or something a bit easier than that.

Unbelievable to find this issue 7 years later and no resolution (and yes I've spoken to the same amount of reps as this gentleman above).

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Ann154
Community Leader
Community Leader

Verizon Wireless Customer Support wrote:

                 

Hi jrhammo,

Let's get to the bottom of this for you. I know it's a bit frustrating and the convenience of having it billed to your account is the easiest.  It appears that there may be a problem with an update to the Play Store.  Let's try this. Settings > More > Application manager > Downloaded > Google Play Store > Uninstall updates. Keep me posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

 

Billing my Play Store purchases to my Verizon Wireless account isn't the easiest method for everybody. It certainly isn't for me. I feel insulted that you would suggest that course of action when I wasn't the customer questioning where the option for carrier billing went.

I will agree that it should be an option for all Verizon Wireless customers ever since the agreement to offer carrier billing was put in place. So I would like to suggest that Verizon Wireless work with Google to FIX the problem.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

B33
Legend

Ann my guess Bob probably just made a Name mistake) And he posted your Username instead of the OP's and couldn't change it in Time.. This had happen to me on Two past occasions for one of them I just let go by and the other I mentioned it was not  I  that ask the Question). 

As for the issue with Google and Verizon it can be a Mess I had the same issue happen to me a Few months back my account was Clean and I could use any other option but Carrier billing wouldn't show up on Either of my Razr's  but i just kept it to myself and didn't mention anything on here then Google put out another Update to the Store and it was Fine again..

Hopefully this is the Case this Time and it Gets working again.. b 

vzw_customer_support
Customer Service Rep

Dear jrhammo,

Good morning. I know how frustrating it can be when you are unable to bill applications to your bill. Allow us to get to the bottom of this for you.

I am happy to see that we verified your account is not past due. Each month, you have $25.00 limit on carrier billing from the play store. Once you have reached the $25.00 limit, the bill to account limit will no longer be available until the next bill cycle. Have you verified you have not reached this limit?


Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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jrhammo
Enthusiast - Level 3

>>Duplicate post removed to comply with Verizon Wireless Terms of Service.  Original is elsewhere in this thread.


Message was edited by: Verizon Moderator

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jrhammo
Enthusiast - Level 3

Any updates/help from Verizon Wireless?  I'm still going into the Play Store to make a purchase, changing my payment options and still DO NOT see Bill to Carrier as an option...really really frustrating!

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B33
Legend

Clear the the System Cache on your phone then give it a Try..

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jrhammo
Enthusiast - Level 3

I have done the Clear Cache for Play Store and no luck.  Are you takling about a different clearing cache on the phone?  If so, where?

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jrhammo
Enthusiast - Level 3

I also wiped the cache partion from the operating system and tried payment options again - on 3g/4g..wifi off, still does not show. 

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vzw_customer_support
Customer Service Rep

Hey there Jrhammo,

I certainly appreciate you going through all the necessary troubleshooting steps.  I would like the opportunity to review your account in detail to ensure that there is nothing on the account that is preventing you from using the bill to carrier option.

I have already followed you, please follow me and dm me your mobile number and billing system password. I'll take a closer look to see what is causing this issue.  I look forward to your reply.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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B33
Legend

Give this Procedure that i found a Try.  jr.  See if it Helps and I look on my phone to see if the Option is still available..


Step 1: First of all Turn off your phone.


Step 2:     Press and hold(volume up key + home key + power key)


Step 3: Now the phone will vibrate, but continue holding (volume up key + home key + power key)


Step 4: Now after Android System Recovery screen will appear and then you have release (volume up key + home key + power key)


Step 5: Now Press the Volume Down key to highlight 'wipe cache partition.'


Step 6:     To select press the Power key .

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jrhammo
Enthusiast - Level 3

This is the process i followed to perform the wipe cach partition.  Still no luck!  Ready to throw this phone away!

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