Google lock out
Enthusiast - Level 1

Google prompted up for password. We entered wrong one. Stated we changed it 6 months ago. All wrong. Google locked us out of the phone. Google said 3 to 5 business days to get unlock code. This is wrong in so many ways. Verizon tech could not help. No number to call Google either. Nobody should be permited to lock me out of my phone! Why can google do this?

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Re: Google lock out
Customer Service Rep

Being locked out of your mobile device is distressing as it is your lifeline. We will do everything possible to help. I do need to gather some information to best assist. What is the exact make and model of your mobile phone? When you mentioned that you changed your password 6 months ago, are you referring to Gmail? Please share some more details with us.