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HD Voice and Video Calling Feature
Enthusiast - Level 1


How can I get HD Voice Video Calling
on my Unlocked Samsung S21 Ultra phone?( the feature that is pre installed on Verizon phones?)

I see some people have it on their unlocked phone so I'm wondering how they got it on their phone?And how I can get it on mine?


Can  Verizon put it on my phone? If I go there? 

It's already enabled on my Verizon account
But since I have an Unlocked phone the feature didn't come on it.


Someone Please Help Thank You

Labels (1)
Re: HD Voice and Video Calling Feature
Customer Service Rep

Hello XxCareBearxX! That's a great question. If the phone doesn't come with the feature or service pre-installed, you won't be able to get it. This service is pre-installed on our phones, and unfortunately, unlocked devices can't get some carrier specific services. I hope this answers your questions.  ~Aaron