Hacked

Coydaddy
Newbie

I

  • I've been hacked.   Went ND got a new phone but had to keep the number for business.    The hack continues.???   After a factory data reset. Everything comes back with my Info and passwords ???      I think it .ay be a firmware hack!!   Please help.    When I attempt to get I to the family groups.  I get a prompt saying my phone is to old to open it?   Then I got a prompt saying a dangerous ios has been downloaded?      Help me please.   
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1 Reply
vzw_customer_support
Customer Service Rep

Hello. Please tap on the link below to learn what we suggest you to do if you suspect that your phone has been hacked:

 

https://www.verizon.com/articles/device-protection/what-to-do-if-hacked/

 

Let us know if this information helps. 

 

~Maria

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