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Verizon is playing dirty with the $25 Note 7 exchange credits... First they give you the story that you will get the credit after 15 days of doing the exchange. Next they say: "Well actually it's on the bill the follows the 15 days after you exchange." Well that's not true either!
I exchanged my original note 7 on Sept 20th for the second Note 7. It's November 5th and I just got my 2nd bill since the return and there is no $25 credit. So I had to contact them to get the $25 credit...but guess what... I got an e-mail after the credit was applied and they only gave me $20 credit... so I had to contact them again to get the other $5... unbelievable. All this can't be a coincidence!
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I would like to clarify concerning the recall of Note 7 devices. At this time, we are working hard to process the devices back into our systems and properly handle them to avoid any potential issues. Because of this, it can take between 1-2 bill cycles from the cycle when the devices are returned for a credit to be applied. I would recommend keeping an eye on your next bill for credit.
HarleyE_VZW
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The account credit was supposed to be applied in 1-2 billing cycles. Since you had two exchanges, your total credit should be $125; $25 for the first, and If you exchanged for another Samsung phone after the second recall, another credit of $100. A second $25 credit applies to an exchange to a non Samsung phone for the second recall.
Actually, what you explained above is how the credits worked once the 2nd recall began on October 10th.
In early September after a few dozen phones burned up (And then when the 1st recall officially began on Sept 15th), Samsung announced that you could return your phone for a full refund, or downgrade to another phone, and for the inconvenience everyone would get a $25 credit for doing either.
However, I exchanged my original Note 7 for the 2nd generation Note 7 on Sept 20th, which was the first day replacement Note 7s were available. So this was well before the $25/$100 offer was available.
My billing cycle begins on the 3rd of the month. So November 3rd marked the 2nd bill since I did the exchsnge... And no $25 credit anywhere. It's taken care of now, so I'm all good. But I just wanted to make sure other Verizon customers followed up on their due credits.
You should still have another $100 credit coming if you exchanged for another Samsung phone.
No credit yet too.
No credit here yet and no where to check the status of my Note 7 return via UPS.
We absolutely want to make sure that you receive your Note 7 credit as soon as possible. I have sent you a private message to your community inbox so we can take a closer look at your account. Please respond there so we can provide more personalized support. Thanks so much!
AmberK_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I called today about our missing credits for two Note 7s. The rep talked to a manager and they said Samsung would send me a gift card once all the recalls were done. I told her that the VZW website said I would get a bill credit and after talking to someone again, she said that I had to wait for Samsung to issue that. It is frustrating that VZW reps (and apparently their managers) don't even know what is going on.
amberk_vzw - I would appreciate a follow up as well. I have reached out multiple times in regards to this. I had two Note 7 devices and I ended up exchanging them for the S7 edge when the second recall occurred. Like others, I had to pay the taxes on the new phones and $20 upgrade fee per line and have to "wait" for almost $700 in refunds and credits. I have accounted for everything that is owed to me by Verizon as a result of this Note 7 recall, as indicated below. I have receipts for everything and am seriously considering cancelling service with Verizon and contacting an attorney at this rate.
I have a full breakdown of what is owed that I can share with you, but the total balance that is owed to me for refunds/credits is $661.61. I have already returned the Note7 devices via the boxes sent to me by Verizon and I have confirmed via tracking that they were received last month. There is no reason that the refund/credits should be delayed as I have returned your product.
amberk_vzw
I would like to clarify concerning the recall of Note 7 devices. At this time, we are working hard to process the devices back into our systems and properly handle them to avoid any potential issues. Because of this, it can take between 1-2 bill cycles from the cycle when the devices are returned for a credit to be applied. I would recommend keeping an eye on your next bill for credit.
HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this
Wait 2 billing cycles well it's been 3 billing cycles haven't received the first 25.00 for trading it for the supposedly fixed one then had one 2 weeks and had to return it for a DOWN graded 7 edge thats going on over 2 billing cycles no 100 credit I had to pay over 300 to get the note 7 upgrade then had to get a DOWN graded edge 7 that I original had and get another 2 year payment contract again all info on Verizon and Samsung said 2 billing cycles wondering if there any class actions going on !!!!!!!!!!!!!!!!!!!
We want to help ensure you receive the Samsung credit for exchanging your device, sjcleckley. The recall really surprised us all, and I'm sorry you are not happy with your Galaxy S7 Edge. Please send us a private message on Facebook, or a direct message to @VZWSupport on Twitter so we can assist.
AndreaS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I would rather the word to hear what I a have to say, that way people will get the truth about the [Removed] going on. Don't reply I don't want it hear it, unless your going to resolve the multiple issues that's been crated by both Verizon and Samsung. I would love to see a Class action lawsuit come about over all the lies and being mislead by both party's. You have my number it ends in 73
profanity removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
The answer to the question is when it's going to be applied and that is when it is finally applied to my account any thing is just a waste of time as of now going on 4 billing cycles for the 25 and 3 for the 100 ridiculous and having to make calls to the customer service have better things to do than explain everything time I call
If you got the tracking number you can track it on line just go to ups.com
I called VZW customer service on one of my lines and then called the store where I did the first exchange for the other credit and received them immediately.
Actually I got the first return $25 credit, but haven't received the $100 ($75) credit for exchanging to a Samsung phone. Again I don't know when I will get confirmation about my Note 7 received and if those credits will be done automatically.
I have not received the second $25 credit. The representative wasn't even aware of how it is supposed to work. I had to tell her. Then she had to call Samsung because she wanted to make sure that I wouldn't receive too much of a credit. Then I had to show her on Verizon's site and Samsung's site and she said I would receive it in 1-2 billing cycles. The ironic thing is the first recall where they gave us a $25 credit was also supposed to be automatically given, yet I didn't see it. So I called and a representative said no problem and gave it to me. I didn't eventually get another onem like this other rep eluded would happen. As a matter of fact, she originally thought the $25 credit she saw on my bill was the credit already given. I had to explain to her that this was for the first recall. She again needed to verify this with Samsung. I will eventually call back again and hopefully get someone who is trained properly and puts the credit through like the representative who helped elgreenfield above. Samsung really handled this unfortunate incident horribly.
I have not gotten anything yet and I had 4 phones all together.The first 2 phones I got the taxes back about 2 weeks after they told me they got the phones but didn't get the $25 credit for each.Guess I just have to wait till they tell me they got the second set of phones and see how long that takes and what I get back from them
We have the same problem but DOUBLED. it has been two billing cycles and no $200 and no $50. ($100+$50×2 phones) I'm not sure why we stay with this company. At this rate it won't be much longer.
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