Accessibility Resource Center Skip to main content
Personal Business
Stores
Español
Verizon Logo
Shop
Shop
  • Shop all Shop all
    Shop all
  • Devices Devices Devices
    Devices
    • Smartphones Smartphones
      Smartphones
    • 5G phones 5G phones
      5G phones
    • Prepaid phones Prepaid phones
      Prepaid phones
    • Other phones Other phones Other phones
      Other phones
      • Shop all other phones Shop all other phones
      • Basic phones Basic phones
      • Certified pre-owned Certified pre-owned
      • Unlocked phones Unlocked phones
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cases & protection Cases & protection
      • Power Power
      • Headphones & speakers Headphones & speakers
      • Wearable tech Wearable tech
      • Smart home Smart home
      • Work from home Work from home
      • Deals Deals
    • Trade in your phone Trade in your phone
      Trade in your phone
    • Bring your own device Bring your own device
      Bring your own device
    • Tablets & laptops Tablets & laptops
      Tablets & laptops
    • Watches Watches
      Watches
    • Jetpacks & hotspots Jetpacks & hotspots
      Jetpacks & hotspots
    • Featured Featured Featured
      Featured
      • Apple iPhone 12 Pro Max Apple iPhone 12 Pro Max
      • Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Ultra 5G
      • Google Pixel 5 Google Pixel 5
      • 5G nationwide 5G nationwide
  • Plans Plans Plans
    Plans
    • Shop all plans Shop all plans
      Shop all plans
    • Unlimited Unlimited
      Unlimited
    • Shared data Shared data
      Shared data
    • Prepaid Prepaid
      Prepaid
    • Connected devices Connected devices
      Connected devices
    • Those who serve Those who serve Those who serve
      Those who serve
      • Those who serve overview Those who serve overview
      • Teacher plans Teacher plans
      • Nurses plans Nurses plans
      • First responders First responders
      • Military plans Military plans
    • Kids plans Kids plans
      Kids plans
    • Student plans Student plans
      Student plans
    • Other plans Other plans Other plans
      Other plans
      • International services International services
      • Connected car plans Connected car plans
      • Employee discounts Employee discounts
    • Bring your own device Bring your own device
      Bring your own device
  • Home Home Home
    Home
    • Shop all home solutions Shop all home solutions
      Shop all home solutions
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Fios TV Fios TV
      Fios TV
    • Moving Moving
      Moving
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cables & connectors Cables & connectors
      • Networking & Wi-Fi Networking & Wi-Fi
      • TV accessories TV accessories
      • Phone equipment Phone equipment
  • Entertainment Entertainment Entertainment
    Entertainment
    • Shop all entertainment Shop all entertainment
      Shop all entertainment
    • Disney Disney
      Disney
    • discovery+ discovery+
      discovery+
    • Apple Music Apple Music
      Apple Music
    • YouTube TV YouTube TV
      YouTube TV
    • Gaming Gaming
      Gaming
  • Deals Deals Deals
    Deals
    • Shop all deals Shop all deals
      Shop all deals
    • My offers My offers
      My offers
    • Phones Phones
      Phones
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Bring your own device Bring your own device
      Bring your own device
    • Accessories Accessories
      Accessories
 
Why Verizon
Why Verizon
  • Why Verizon overview Why Verizon overview
    Why Verizon overview
  • Network Network Network
    Network
    • 5G overview 5G overview
      5G overview
    • Wireless coverage map Wireless coverage map
      Wireless coverage map
    • 5G Labs 5G Labs
      5G Labs
    • Network awards Network awards
      Network awards
    • Fios Fios
      Fios
    • Global coverage Global coverage
      Global coverage
  • Get more Get more Get more
    Get more
    • Devices & plans Devices & plans
      Devices & plans
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Entertainment Entertainment
      Entertainment
    • Verizon Up Verizon Up
      Verizon Up
    • Verizon Visa® Card Verizon Visa® Card
      Verizon Visa® Card
    • Device protection Device protection
      Device protection
    • Verizon Cloud Verizon Cloud
      Verizon Cloud
    • Health discounts Health discounts
      Health discounts
  • Social impact Social impact Social impact
    Social impact
    • Responsibility Responsibility
      Responsibility
    • Privacy Privacy
      Privacy
 
Support
Support
  • Support overview Support overview
    Support overview
  • Mobile Mobile Mobile
    Mobile
    • Mobile support overview Mobile support overview
      Mobile support overview
    • Billing & payments Billing & payments
      Billing & payments
    • Account management Account management
      Account management
    • Device support & setup Device support & setup
      Device support & setup
    • Services & apps Services & apps
      Services & apps
    • International trip planner International trip planner
      International trip planner
    • Order status Order status
      Order status
    • Download My Verizon App Download My Verizon App
      Download My Verizon App
  • Home Home Home
    Home
    • Home support overview Home support overview
      Home support overview
    • Billing & account management Billing & account management
      Billing & account management
    • Fios Internet Fios Internet
      Fios Internet
    • Fios TV Fios TV
      Fios TV
    • Home Phone Home Phone
      Home Phone
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Order status Order status
      Order status
    • Download My Fios App Download My Fios App
      Download My Fios App
  • Contact us Contact us
    Contact us
  • Sign in Sign in
    Sign in
 
Sign in
  • My Account
  • Register
  • Prepaid instant pay
  • Wishlist
  • Business Sign In

  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Featured Devices
  • Apple iPhone 12 Pro Max
  • Apple iPhone 12
  • Apple Watch Series 6
  • Apple iPad (8th Generation)
  • Apple AirPods (2nd Gen) with Charging Case
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy Tab S7 5G
  • Samsung Galaxy Watch3
  • LG WING
  • Google Pixel 5
  • Motorola one 5G UW

Choose your cart

Mobile solutions
Home solutions
Verizon Logo
Sign in
  • My Account
  • Register
  • Prepaid instant pay
  • Wishlist
  • Business Sign In

  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Featured Devices
  • Apple iPhone 12 Pro Max
  • Apple iPhone 12
  • Apple Watch Series 6
  • Apple iPad (8th Generation)
  • Apple AirPods (2nd Gen) with Charging Case
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy Tab S7 5G
  • Samsung Galaxy Watch3
  • LG WING
  • Google Pixel 5
  • Motorola one 5G UW

Choose your cart

Mobile solutions
Home solutions
Shop
Shop
  • Shop all Shop all
    Shop all
  • Devices Devices Devices
    Devices
    • Smartphones Smartphones
      Smartphones
    • 5G phones 5G phones
      5G phones
    • Prepaid phones Prepaid phones
      Prepaid phones
    • Other phones Other phones Other phones
      Other phones
      • Shop all other phones Shop all other phones
      • Basic phones Basic phones
      • Certified pre-owned Certified pre-owned
      • Unlocked phones Unlocked phones
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cases & protection Cases & protection
      • Power Power
      • Headphones & speakers Headphones & speakers
      • Wearable tech Wearable tech
      • Smart home Smart home
      • Work from home Work from home
      • Deals Deals
    • Trade in your phone Trade in your phone
      Trade in your phone
    • Bring your own device Bring your own device
      Bring your own device
    • Tablets & laptops Tablets & laptops
      Tablets & laptops
    • Watches Watches
      Watches
    • Jetpacks & hotspots Jetpacks & hotspots
      Jetpacks & hotspots
    • Featured Featured Featured
      Featured
      • Apple iPhone 12 Pro Max Apple iPhone 12 Pro Max
      • Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Ultra 5G
      • Google Pixel 5 Google Pixel 5
      • 5G nationwide 5G nationwide
  • Plans Plans Plans
    Plans
    • Shop all plans Shop all plans
      Shop all plans
    • Unlimited Unlimited
      Unlimited
    • Shared data Shared data
      Shared data
    • Prepaid Prepaid
      Prepaid
    • Connected devices Connected devices
      Connected devices
    • Those who serve Those who serve Those who serve
      Those who serve
      • Those who serve overview Those who serve overview
      • Teacher plans Teacher plans
      • Nurses plans Nurses plans
      • First responders First responders
      • Military plans Military plans
    • Kids plans Kids plans
      Kids plans
    • Student plans Student plans
      Student plans
    • Other plans Other plans Other plans
      Other plans
      • International services International services
      • Connected car plans Connected car plans
      • Employee discounts Employee discounts
    • Bring your own device Bring your own device
      Bring your own device
  • Home Home Home
    Home
    • Shop all home solutions Shop all home solutions
      Shop all home solutions
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Fios TV Fios TV
      Fios TV
    • Moving Moving
      Moving
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cables & connectors Cables & connectors
      • Networking & Wi-Fi Networking & Wi-Fi
      • TV accessories TV accessories
      • Phone equipment Phone equipment
  • Entertainment Entertainment Entertainment
    Entertainment
    • Shop all entertainment Shop all entertainment
      Shop all entertainment
    • Disney Disney
      Disney
    • discovery+ discovery+
      discovery+
    • Apple Music Apple Music
      Apple Music
    • YouTube TV YouTube TV
      YouTube TV
    • Gaming Gaming
      Gaming
  • Deals Deals Deals
    Deals
    • Shop all deals Shop all deals
      Shop all deals
    • My offers My offers
      My offers
    • Phones Phones
      Phones
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Bring your own device Bring your own device
      Bring your own device
    • Accessories Accessories
      Accessories
 
Why Verizon
Why Verizon
  • Why Verizon overview Why Verizon overview
    Why Verizon overview
  • Network Network Network
    Network
    • 5G overview 5G overview
      5G overview
    • Wireless coverage map Wireless coverage map
      Wireless coverage map
    • 5G Labs 5G Labs
      5G Labs
    • Network awards Network awards
      Network awards
    • Fios Fios
      Fios
    • Global coverage Global coverage
      Global coverage
  • Get more Get more Get more
    Get more
    • Devices & plans Devices & plans
      Devices & plans
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Entertainment Entertainment
      Entertainment
    • Verizon Up Verizon Up
      Verizon Up
    • Verizon Visa® Card Verizon Visa® Card
      Verizon Visa® Card
    • Device protection Device protection
      Device protection
    • Verizon Cloud Verizon Cloud
      Verizon Cloud
    • Health discounts Health discounts
      Health discounts
  • Social impact Social impact Social impact
    Social impact
    • Responsibility Responsibility
      Responsibility
    • Privacy Privacy
      Privacy
 
Support
Support
  • Support overview Support overview
    Support overview
  • Mobile Mobile Mobile
    Mobile
    • Mobile support overview Mobile support overview
      Mobile support overview
    • Billing & payments Billing & payments
      Billing & payments
    • Account management Account management
      Account management
    • Device support & setup Device support & setup
      Device support & setup
    • Services & apps Services & apps
      Services & apps
    • International trip planner International trip planner
      International trip planner
    • Order status Order status
      Order status
    • Download My Verizon App Download My Verizon App
      Download My Verizon App
  • Home Home Home
    Home
    • Home support overview Home support overview
      Home support overview
    • Billing & account management Billing & account management
      Billing & account management
    • Fios Internet Fios Internet
      Fios Internet
    • Fios TV Fios TV
      Fios TV
    • Home Phone Home Phone
      Home Phone
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Order status Order status
      Order status
    • Download My Fios App Download My Fios App
      Download My Fios App
  • Contact us Contact us
    Contact us
  • Sign in Sign in
    Sign in
 
Stores
Español
Personal Business
Get it fast with In-store & curbside pickup or same day delivery.

Shop online or through the My Verizon app and get your orders fast.

In-Store or Curbside Pickup: (excludes prepaid)
  • Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup.
  • We’ll email you when your order is ready for pickup. Your order will be held for 3 days from the time it's placed.
  • Please bring photo ID and credit/debit card only if used as payment.
  • In-Store Pickup is available across the U.S. at participating Verizon Wireless stores.
  • Curbside Pickup available at select stores.

Same-day delivery:
  • Same-day delivery is available in select areas.
  • If same-day delivery is available for your order, you’ll be able to choose that option at checkout.
  • Community Home
  • Community Home
  • Android
    • Samsung
      • Samsung Galaxy S Series
      • Samsung Galaxy Note
      • Samsung Galaxy Tab
    • Motorola
      • DROID
      • Moto Z Droid
    • Google Pixel
    • Verizon Ellipsis Tablets
    • HTC One
    • LG
    • Xperia by Sony Ericsson
    • Android General
  • Apple
    • Apple General
    • iPhone Pro 12
    • iPhone 11 / 11 Pro / 11 Pro Max
    • iPhone X / Xr / Xs
    • iPhone 8
    • iPad
    • iPhone 7
    • iPhone 6
    • iPhone 5
    • iPhone SE
    • iPhone 4
  • Additional Products
    • Accessories
    • Blackberry
    • Windows Phone
    • Jetpack 4G LTE Mobile Hotspot
    • Network Extender
    • Verizon 4G LTE Router
    • Verizon Ellipsis Jetpack
    • Verizon SmartHub
    • Additional Products General
    • Basic Phones
  • Services
    • My Verizon
    • 5G
    • Prepaid Plans
    • 4G LTE - LTE Advanced
    • Bring Your Own Device
    • Verizon Smart Family
    • International Travel
    • Verizon Cloud
    • Verizon Messages
    • Verizon Wireless Services General
    • Voice and Broadband Calling Plans
    • Total Mobile Protection
    • My Business Account
  • Community Central
    • Community Announcements
    • Suggestions for this Community
    • Community Blog
    • Off-Topic Lounge
Sign in
  • My Verizon Member
  • Community Member Only
Help
  • Verizon Community
  • :
  • Android (Archive)
  • :
  • Samsung
  • :
  • Has anyone successfully managed to get VZW to rapl...
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
More Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Printer Friendly Page
Correct Answer! Jump to solution.
Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
potove
potove
Member
‎07-13-2011 08:44 PM

Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?

 

If so, could you share with me on how you convinced VZW to do it?(which department?)

 

I love my Fascinate, but not when it can't get calls.  I would prefer to have a Fascinate with

zero problems, but that appears unlikely.   So I guess my best option is to get a different

phone(Samsung, Motorola, or others)

 

Thanks!

 

 

Solved! Go to Correct Answer

I have the same question
0 Likes
1 Solution

Correct Answers
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to replace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
ChristinaB_VZW
ChristinaB_VZW
Verizon Employee
‎07-21-2011 07:17 PM

Hello,

 

Please view the posting below to answer your question about the Fascinate. Thank you! 

 

Fascinate

View solution in original post

0 Likes
27 Replies
  • All Community topics
  • Previous Topic
  • Next Topic
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Nikko22
Nikko22
Member
‎07-13-2011 09:15 PM

I just got off the phone with Tech Support and she offered me either Incredible HTC Droid Charger or the Mortorola 2X.  I just gave her a very specific information a phone call I missed on Saturday and said I could no longer rely on my phone what could she do for me and she offered me the new phone.

0 Likes
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
nienie
nienie
Member
‎07-13-2011 09:30 PM

Yes,  You need to call Verizon using 1-800-922-0204 and ask for a tier 2 technician.  If you don't get the tier 2 then explain to the person on the phone all the problems you have had with your fascinate.  I recommend not falling for a factory reset and absolutely tell them no fascinate for replacement.  You need to not back down and if you need to fight with them.  Let Verizon know this is unacceptable to be paying for services that are not working with the phone they sold.  If you need to hang up and call again as Verizon has call center all over the US and you are bond to find someone to listen.  Bottom line is you let them know you are a paying customer,, you will not accept another fascinate as getting another fascinate does not solve the problem.  Tell them you expect a replacement phone like many others are getting- the phones offered to me were Samsung Droid Charge, HTC Incredible 2 and Motorola Droid X2.  Good Luck.  Read the forums as there is lots of good advice out there.

0 Likes
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
hudtownman
hudtownman
Member
‎07-14-2011 01:02 PM

I successfully got a swap out of my Fascinate with a Droid Incredible 2. 

 

I private messaged VZW agents on these forums the following message and through the course of 3-5 days I successfully was granted an expception and allowed to swap out my device (with no contract extension or upgrade eligiblity extenstion). This was after several phone calls and numberous wasted hours trying to convince them the Fascinate was not a good phone. 

 

 

If I have been rude in any way during this message, I sincerely apologize, I did not mean it. I am a frsutrated owner of a bad piece of electronics. I am aware it is not VZW's fault, but I think you need to stand beind the phones you sell and rectify situations that are bad. 

 

I am a Samsung Fascinate owner and to say the least this phone has been the biggest source of frustration I have ever had to endur in the 20+ years I have owned a cellular phone. 

 

The have been number rous issues with my original phone and the replacement (certified replacement) phone I have gotten. These issues include, but are not limited to:

 

1. glitchy UI

2. constant forecloses and freezes

3 auto reboots 

4. inoperable phone for 20 - 30 minutes at a time. Can't access apps, can't make calls, can't send texts, phone is useless to me.

5. not receiving calls/texts

6. missing voicemails

7. increased battery drain

8. random flickering of screen lights while using the phone.

 

Now I have performed the following steps at the suggestion of VZW tech support on both my orginal phone an replacement phone

 

1. Hard resets, factory resets 

2. Soft resets,

3. Clear cache on the phone

4. Removing apps 

5. Updating roaming capabilities 

 

After all these issues and all the suggestion on fixes, the phone still performs poorly and is not a reliable phone at all. Like I stated previously i am beyond frustrated. 

 

I am aware these problems are software issues not a hardware issue; a refurbed Fascinate will not correct them. Hard resets do not fix the problems. I have scoured the message boards on this website (VZW forums) and I am aware the VERIZON is aware of all these issues with multiple Fascinate users.

 

I am asking to be allowed to swap my Fascinate for another, DIFFERENT model of phone. I am fine if that is a refurb, as long as it is a DIFFERENT model of phone and not a Fascinate. I know this is possible because users on your very own forum are stating it has been done. I am asking it be done in my case

 

Best thing I can say is stick to it....sitck to you guns and don't back down and don't be allowed to think there is afix when there is not. 

 

0 Likes
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
crshinn
crshinn
Novice
‎07-14-2011 01:06 PM

I got them to swap my Fascinate for a Droid Incredible 2.  I LOVE it, especially after the upgrade to Gingerbread this week. 

0 Likes
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
jayrod32
jayrod32
Member
‎07-14-2011 11:29 PM

Just got off the phone with Tech Support.  First they said that their policy is to send me another Fascinate first before replacing it with another phone.  I told them it was unacceptable because it's a KNOWN SOFTWARE PROBLEM...not a hardware problem.  I then went on to say that I have a 1 year old, god forbid something was to happen and my wife couldn't get through to me because they sent me a phone with the same faulty software....I can't take that chance.....ESPECIALLY because this is a known problem.

 

She then came on the phone and said that she has a 2 year old of her own and understands completely how unacceptable that would be if she was in my shoes.

 

I was then told that if I wanted the Incredible 2 or the Droid X2.....that I can order them while on the phone with her.  If I wanted the Droid Charge....i'd have to go to a Verizon Wireless store and order it through them (for whatever reason).

 

However....I do want the Charge so she said left a note on my account for the store to see when they punch up my info on their computers.  I'm too busy tomorrow to hit the store.....so i'm going Saturday.  Wish me luck....hahaha.  I'll come back and let you all know how it went.

0 Likes
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
suzigirl
suzigirl
Member
‎07-15-2011 01:51 AM

I spoke with Tech Support earlier this evening and confirmed that yes we can get one of the 3 phones mentioned in previous posts.  I decided on the Droid X2 for myself, since I don't need 4G but I DO need a phone that'll pull a better signal than Samsung.  Motorola is known for solid signal, especially in my area.  I didn't like the way the Incredible 2 navigated so I eliminated that one almost immediately.

 

Incidentally, after I made my decision, I was talking with my sister-in-law who is going through some issues right now, and even though I had a signal of about -101 the call dropped!  I called her back and apologized, and while talking to her again I got a beeping noise as if the battery was quite low.  I ran to get my charger and plugged it in...battery was still at 30%.  THEN, I got a notification that I had 2 new e-mails, and when I checked, there weren't any!  I'm glad I'm getting a different phone, this is crazy.

 

Best wishes for the rest of you folks!  :smileyhappy:

 

Suzigirl

0 Likes
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
suzigirl
suzigirl
Member
‎07-15-2011 01:52 AM

By the way, if you go to the message boards for the Charge, you'll see an ongoing issue with 3G disconnecting and folks losing service.  I saw very little problems on the X2 forums, at least that would bother me.  4G isn't coming to my area for at least 6 months to a year either so I'm staying away from the Charge.

0 Likes
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to raplace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
ZipZap
ZipZap
Member
‎07-15-2011 02:15 AM

Can someone from from Verizon please respond to the following question.

 

I purchased my Fascinate new from a well known reputable online e-tailer.  Does this replacement offer apply to customers who did not buy their Fascinate from a Verizon Wireless corporate store or through the verionwireless.com website?

 

Thank you.

 

0 Likes
Correct Answer! Jump to solution.
Re: Has anyone successfully managed to get VZW to replace Fascinate with a different phone?
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
geomimi
geomimi
Member
‎07-16-2011 05:16 AM

Can someone from from Verizon please respond to the following question.

 

I purchased my Fascinate new from a well known reputable online re-tailer.  Does this replacement offer apply to customers who did not buy their Fascinate from a Verizon Wireless corporate store or through the verionwireless.com website?

 

Thank you.

0 Likes
  • « Previous
    • 1
    • 2
    • 3
  • Next »
Accessibility Resource Center Skip to main content
Shop
  • Devices
  • Accessories
  • Plans
  • Home Internet & TV
  • Entertainment
  • Deals
Top Device Brands
  • Samsung
  • Apple
  • LG
  • Motorola
  • Google
  • Amazon
Support
  • Support overview
  • Return policy
  • Contact us
  • Sign in
  • Download My Verizon App
About Verizon
  • About us
  • Careers
  • News
  • Responsibility
  • Verizon Innovation Program
  • Consumer education
  • Brochures
Most Popular
  • Apple iPhone 12 Pro Max
  • Samsung Galaxy S21 Ultra 5G
  • Apple AirPods Max
  • Disney
  • Apple Watch Series 6
  • Fios
  • Verizon Visa® Card
Top Accessory Brands
  • Otterbox
  • ZAGG
  • Beats
  • Mophie
  • JBL
  • Fitbit
  • Gear 4
Important Consumer Information
  • Terms & Conditions
  • Report a security vulnerability
  • Mobile customer agreement
  • Announcements
  • Radio frequency emissions
  • Recall
  • Legal notices
Follow Verizon
facebook-official twitter you-tube instagram
Follow Verizon Fios
facebook-official twitter
Verizon Logo
  • Site Map
  • Privacy policy
  • Accessibility
  • Open internet
  • Terms & conditions
  • Advertise with us
  • © Verizon 2021
  • Do Not Sell My Personal Information
  • About our ads