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Help - I think my company's exchange server has jacked my yahoo email
joren
Newbie
‎08-02-2013 09:26 AM

Hello,

I just got my Galaxy SIII phone last weekend.  The other day, while connected to the wifi at my work, I attempted to add my work email by trying to connect to the exchange server here. I got connected, then I got a message indicating that my other email accounts would be disabled! So I backed out and deleted the account.  However, now I am unable to send email through yahoo or gmail, and I can only receive email when the wifi is turned off.

Please help.  Is there a way to reset to factory standards?

Thanks,

Joe

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demmo86rt
Champion - Level 3
‎08-03-2013 06:55 PM

menu>settings>backup & reset>factory data reset (or something like that)

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demmo86rt
Champion - Level 3
In response to demmo86rt
‎08-04-2013 01:49 PM

After reading your post again, it seems like maybe is onto something.  Before doing the reset, check your WiFi settings and make sure you are still connecting properly.

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vzw_customer_support
Customer Service Rep
‎08-04-2013 09:39 AM

Oh no joren. All the extra security measures associated with firewalls at work may have affected your phone's security too. Does the same trouble occur when you are on a WiFi that's not your work account? If you attempt to access your Gmail or Yahoo when on WiFi, do you get an error message? A reset to factory settings for your S3 is easy and the steps are at http://vz.to/LfV00q if you'd like to reset.

JenniferH_VZW

Please follow us on Twitter @vzwsupport

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