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Every time I go to check my voicemail, it opens the Visual Voicemail and I HATE IT! I will not pay money to read a voice mail that I can listen to just as easily. How do I get rid of this?
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Basic Visual voice mail is free, Premium costs more. Both require 24/7 Mobile Data to be enabled. You can remove visual voicemail within My Verizon features and apps.
I have the SAME EXACT QUESTION!!! What the hell, I can't even get a notification that I have a voicemail. I had 3 messages on there that I didn't even know about until I dialed *86! I don't want to subscribe to some stupid add-on that costs me money just to use my phone!
You have to call Verizon customer service to get this removed. It can't be done any other way. Then you will loose any saved messages and have to set up your VM all over again, the program is different...the bargain basement version of what I had before. It's considered a "downgrade" to your VM. Don't like it but at least the Visual Voice Mail thing quit popping up.
Basic Visual voice mail is free, Premium costs more. Both require 24/7 Mobile Data to be enabled. You can remove visual voicemail within My Verizon features and apps.
Just as an FYI, you can no longer remove VVM through features on the website. I was only able to add the upgraded version. I had no option available to do this. So either all of our accounts are not the same, or they have changed this option. Only choice was to call them. Which I hate doing and did search for any other alternative.
I guess all accounts are not the same: premium visual voice mail To be fair, perhaps this person did so from within the app and not from My Verizon.
I tried to go through My Verizon and it didn't work. It didn't even show the Visual Voicemail on my account. I'm having to go through customer service.
I started having the same issue a few days ago. Even though I did not accept or agree to anything, suddenly I after to listening to one VM I got another from VZ saying welcome to my free 3-day visual voice mail trial. My next VM I received, it asked me to agree or disagree to the terms and after clicking on disagree, it un-enroled me from Visual Voice Mail.
But now every time I click on the VM notification on the phone, it has to go through the agree/disagree question. I started clearing the notification and simply dialing *86 o access my VM. When I tried blocking visual voice mail or premium visual voice mail, in My Verizon Account, an error message comes up that visual voice mail is required for HD Voice service.
When I agreed to enroll for HD voice, I do not recall seeing any mention that we would be transferred over to visa voice mail and require to use our data plan to get VM. I don't need or want visual VM. If we are required to have the service, it should not be charged against our data plan.
You can only deactivate the Basic Visual Voicemail by calling customer
service and having them take it off and completely resetting your vm. You
will loose any vm's you have saved. It's the only way. The poster who
stated you could just take it off your self on the Verizon website was I
believe referring to the upgraded version of VVM. That one you can add,
and then take it off later. The basic comes with the phone and there is no
option to do that. So...the dreaded customer service phone call. Sorry, I
did it. They were fairly nice about it.
Verizon, this is a bad way to do business, boxing customers into a corner to try to upsell features and even charging additional for "high quality" HD voice. The "normal" quality isn't very good, seems like you want to charge me extra just to get to "good".
If its the Basic version that comes with the phone, the only way is to call
them and make them take it of. It will totally reset your VM and delete
any saved messages but it will be gone.
Try one of the Following Links: Hope that Helps..
Today is July 22, 2015. I upgraded from an S3 to an S6 yesterday. Today I came to the realization that I had voice mail that I was somehow missing. Long story, I'll make it short......
After looking for a way to disable Visual Voicemail and not finding one I called Verizon Wireless customer service as someone suggested in this thread.
I did not bother going through all the automated menus, instead I kept pressing zero "0" everytime the robot said something until a live person answered.
I asked her to disable Visual Voicemail and revert my system back to the "old way" of managing voicemail. She easily did this in just a few seconds.
My voicemail is back to the way it was. I get the familiar voicemail icon across the top of the screen, and I can check voicemail the usual way.
Lou
I was finally able to resolve this issue on my phone. First, when the notification for visual voicemail kept coming up, I finally accepted the agreement and then ended the free trial, to be sure that I was not signed up for the premium visual voice mail. Then, I logged into my Verizon account and went to Block Services under the My Plan & Services drop-down menu.Within the expandable Purchases section were two options related to Visual Voicemail:
Block Premium Visual Voice Mail
Block Visual Voice Mail
At first I chose both, but when I went to save the changes it told me there was a conflict, I couldn't block Premium if regular was also blocked. So, I went back and just checked the box to Block Visual Voice Mail. I did receive a message saying something like "We're sorry, you can't block this because it is enabled with HD Voice calling," but I ignored this and saved the changes anyway. I then tried calling my phone and leaving myself a voicemail and like magic, I received the regular old voicemail notification that calls *86 directly, rather than the Visual Voice Mail notification! Yay!
BUT, I tried to do the same exact thing with my husband's phone, and "Block Visual Voice Mail" is not listed as an option on the Block Services page! My only thought is maybe he never opted out of the free trial for Premium, so I am going to do that on his phone later and then try blocking it again.
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