My 256GB S24 Ultra got a black screen after doing a security update on Sat.
I went to the store I purchased it at and they said that since it was not even a month old, I should call Verizon because it will be covered under Samsung's Warranty.
I called Verizon and the said that because it was less then a month old they could ship me a new phone to replace it for next day (sunday). I asked to put the ticket on hold so that I could try an assurian location to see if they could do anything with it first. They said everything was in the ticket and go ahead.
ubreakifix said that it would have to be replaced, so I call verizon back, and this person made go thru all of it again, including the sales pitches, and then told me that they can only send me a refurbished phone in two days. This person also took at least twice as long to get there.
Who is right? Why can't I get a consistent answer? Really frustrating.
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