How do I get my internet to work

[Kalea]

Can't get my internet to work on my s5

[tikibar1]

Have you ensured that wi-fi is turned on and active, assuming you have access to wi-fi?  If you don't have wi-fi access, have you ensured that mobile data is turned on and active?

[vzw_customer_support]

Kalea, Let's get your internet going! tikibar1 provided the best first steps, indeed; ensuring Wifi is off and Mobile data is turned on. What happens when you try to connect to the Internet? Any error messages? Please try powering off the phone and removing the battery for about 30 seconds, then restart. Any improvement?

TanishaS1_VZW
Follow us on Twitter @VZWSupport

[bearone21]

have you activated the phone??

[genukuz]

I'm having the same issue; just started 3 days ago.

[vzw_customer_support]

We want your internet to work as intended genukuz! What happens when you try to connect? Any specific error messages? Power off>remove SIM card for one minute>insert SIM card> power on>test. Keep us posted.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport 

[genukuz]

I have internet, but cant get into play store. The error I get is "no

internet connection available. Check your settings. Background data is

disabled."

I've followed the directions and unchecked the box for background data and

checked the box for auto sync data.

no luck.

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How do I get my internet to work created by Verizon Wireless Customer

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in Samsung Galaxy S 5 - View the full discussion

<https://community.verizonwireless.com/message/1166964#1166964>

[nicholasbranson]

genukuz, I would suggest trying to reset the play store app like so...

settings menu, then find your application manager. It will be called either apps, app manager, applications, or simply application manager. When you find it and tap, you will be presented with a list of apps, and it will say "downloaded" at the top. Swipe left a few times until it says "all" instead of downloaded.  Find "Play Store" in the list by scrolling down, tap it. Then select force stop, and clear data.

That should fix it. Good luck!

[genukuz]

No that did not work. I even restarted my phone with no success. I've had

this phone since June with no problems. This issue just started last week.

On Sat, Nov 1, 2014 at 5:28 AM, nicholasbranson <forums@verizonwireless.com>

[nicholasbranson · Accepted solution]

howz about...

Settings > Quick Settings > Power Saving > Power Saving Mode (on) > Block Background Data

Uncheck the block background data box..

[genukuz]

Yea, success!!! Thanks.

On Sat, Nov 1, 2014 at 11:16 AM, nicholasbranson <forums@verizonwireless.com