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hi i just ordered the new samsung Galaxy S10 5G but i have no idea how i am supposed to get the vip kit i thought all i had to do was pre order the phone and it would show up with it but i guess thats just not the case dose anyone know exsacly what i have to do to get my VIP Kit PLZ HELP IM SO LOST
Solved! Go to Correct Answer
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I found this issue too. But I do know the solution. You download the Shop Samsung app. You register your device there when the time it tells you to do so. This is where you MUST do it to get the VIP kit.
cheers
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Here are the steps to redeem your VIP kit.
1. Download the Shop Samsung app on the eligible Samsung Galaxy S10 5G.
2. Create or log in to a Samsung Account.
3. Select Galaxy S10 5G promo in the app and tap See if I'm eligible, then allow permissions and tap Register Now.
4.Enter requested information to register for promotion.
5.Receive kit 6-8 weeks after approval, shipped to the mailing address entered during registration.
TaylorH_VZW
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I found this issue too. But I do know the solution. You download the Shop Samsung app. You register your device there when the time it tells you to do so. This is where you MUST do it to get the VIP kit.
cheers
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Thanks I was so confused I was really starting to worry there for a sec that I might have missed out on being able to get mine
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Thank you but that still didn't work for either of my S10 5G's. I had to call Samsung and place a manual ticket for both of them.
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Here are the steps to redeem your VIP kit.
1. Download the Shop Samsung app on the eligible Samsung Galaxy S10 5G.
2. Create or log in to a Samsung Account.
3. Select Galaxy S10 5G promo in the app and tap See if I'm eligible, then allow permissions and tap Register Now.
4.Enter requested information to register for promotion.
5.Receive kit 6-8 weeks after approval, shipped to the mailing address entered during registration.
TaylorH_VZW
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Thank you very much
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the store said pre orders ship with it. I still havent gotten my peorder but stores, online and other locations have it
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I just went on Shop Samsung and it says I am not eligible since I did not pre order through an approved vendor. I pre ordered through Verizon
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Same here, it says after reviewing my device it appears that I'm not eligible. I pre-ordered through Verizon also (so far it's only available through Verizon so that's total garbage). I chatted with their support folks 4 times and they keep telling me that their system in glitching and to try again later...
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Same here, preordered through Verizon kiosk in Costco, told I'm not eligible on Samsung site
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Same....I have been trying to register my product in several different ways now, shop samsung app and https://www.samsung.com/us/support/register/ but nothing works. Saying that my IMEI/Serial number is invalid.
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As a consumer myself I realize the importance of always receiving any applicable promotions. We will always do everything we can to assist you. However, since this promotion is through Samsung you would need to contact them directly for any issues. They can be contacted directly at 866-888-5503 or using the link below.
http://spr.ly/6606EWEBg (click on “Launch Chat” towards the bottom of the screen)
Here is more information about the promotion:
Does this help?
SeanC_VZW
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PhoneyMcPhonerton, making sure that you get the promotion (VIP Kit) that was being offered during the Samsung Galaxy S10 5G is critical. Have you been able to check the details of the promotion by following this link http://spr.ly/6606EW87k?
If you're eligible to receive this promotion, and you're still having troubles after following the redeem process on the link provided above (step #3), we would recommend reaching out to Samsung directly. This promotion is managed and fulfilled by Samsung. You can contact them by calling 866-888-5503 or Live Chat at http://spr.ly/6607EW87Z.
KevinR_VZW
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They said 6-8 weeks...Im getting the vip kit on Fri June 7....only 1 week...wooohooo
