Are you the account owner on your line? If so I would check your features or blocks in your MyVerizon account.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
What phone do you have? Where are you seeing this code 265? Have you checked to make sure you do not have the ring tone download blocked on your account? Have you been able to purchase ring tones before?
Please provide answers to the above question so I can further assist you.
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