How do i block outgoing international calls.
asmurthy
Enthusiast - Level 1

I have incurred over $1000 dollar over past couple years. Verizon has even remove that feature from my Samsung phone. Version does no show an alert and will send notification after the fact and by then it  is too late

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4 Replies
ameliepedersen
Enthusiast - Level 1

I am having the same issue and Verizon customer service tells you there is no feature to block international calls. Could Verizon implement that now? This is obviously malicious and kept on purpose as they rely on people making mistakes to charge them extra money. 

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vzw_customer_support
Customer Service Rep

Good morning! We understand the importance of wanting to block the ability to be able to make a call to an international number. You would have the ability to block international phone numbers with Smart Family https://www.verizon.com/support/verizon-smart-family-faqs/#Verizon-smart-family (Question #3 under Contacts).  -Kevin

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Floyd45
Newbie

Blocking international calling used to be free. Now it costs a minimum of $4.99 per line for Smart Family. This is very shabby, especially since European calls are $3.00 per minute plus fees and taxes.

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angelman
Newbie

So I had the same issue today. I called 611 as stated on the Verizon website. The representative insisted that there was no way she could block international calling. She repeated this several times. I then explained how the website explicitly mentions this feature and direct the customer to 611. She still insisted that it was not possible. She tried to upsell me on the smart family, and I pointed out that that only blocks specific numbers which is useless anyway. I finally asked to speak to a supervisor and eventually she came back and apologised for the "miscommunication" and agreed to block international calls. I have no doubt this is all very much planned to try and bilk money out of customers to make it very difficult to block expensive calls like this. In short, ask for a supervisor and don't let them give you the runaround. 

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