How long can I wait to return note 7?
OBrienClan17
Enthusiast - Level 2

I want to wait for the LG v20 to come out so I can exchange for that since there are no good phones to replace the note 7.  I hate iPhones & I'm not losing my upgrade to take a step down to the s7, when in 6 to 8 months, the next generation will come out.

How long can I wait?

Labels (2)
0 Likes
36 Replies
stever_vzw
Verizon Employee

That is a good question, OBrienClan17. I assure you that we want nothing more than to put the perfect phone in your hands and I would be happy to assist.

At this point in time we do not have an official exchange end date. At this point in time we are exchanging the devices for any of our available phones. We are unable to project any exchanges for phones that will be available at a later date at this time. We urge you to explore our available phones Cell Phones & Smartphones - Compare Cell Phones | Verizon Wireless for a suitable option. Please reach back out to us for any other questions or concerns and we will be ready to assist.

SteveR_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ChrisDG74
Enthusiast - Level 3

I am in the same boat. I REFUSE to downgrade to an iPhone, and all of the other devices currently available are DOWNGRADES. We bought the Note 7 for a reason: it's the best phone out. I am not going to restart a contact with an INFERIOR device. For me, as well, the only acceptable phone is the LG V20. VZW should either allow us to keep our Note7s until the V20 comes out, which SHOULD be 10/28, and let us pre-order the V20, or provide us with a 'loaner" phone until the V20 comes out. Anything less is completely and absolutely unacceptable. We have been customers for 11 years, and I don't think VZW wants me to take my $245/month somewhere else.....

marcuss_vzw
Verizon Employee

ChrisDG74, I understand that the Note 7 was highly anticipated. With all of the recall issues that are taking place it's no wonder why this is frustrating. We appreciate your business, and don't want to see you go.

The Samsung Galaxy S7 & S7 Edge are easily comparable phones. Yes, the Note 7 came afterwards, but it is a different model. If you are really wanting a different phone then you can do a return and use a phone that you already own until the phone releases. We cannot legally allow customers to keep the Note 7 due to them being deemed unsafe by the United States CPSC.

MarcusS_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
RKight
Enthusiast - Level 2

marcuss_vzw, using a phone we already own isn't an option for a lot of people, like myself, who traded their only phone in on the Note 7.  When you say Verizon can't legally allow people to keep the Note 7, what does that really mean?  If I say I'm going to wait 2-3 weeks for the phone I really want, will Verizon threaten to shut off my service?  If that's the case, go ahead.  I'm not under contract.  I need a reason to reduce my phone bill anyway.

ChrisDG74
Enthusiast - Level 3

That is not an option, as I turned in my ONLY device (an S6) to get the Note 7.

So, come 10/28, I will be switching to the LG V20, either with Verizon, or another network, if you guys aren't offering it at that time.Until then, I am keeping the Note 7. I'm not going to downgrade to a different phone, just because VZW wants to play dumb.

gatorsrise7
Enthusiast - Level 3

Here is the way I see it. We should not have to burn our Upgrade on a phone that we really dont want. Since we have to return the Note 7 and the reason why we have to return them is out of our hands, we should be allowed to hold on to our upgrade and use it on something we really want and not settle for the 2nd rate devices that are out now. If the s7 or s7 edge is what you want us to migrate toward to replace the Note 7, then you should allow us to have those devices as loaners until something we actually want comes out

juand_vzw
Verizon Employee

We always want to provide you with the best device options. We never want you to settle for less. You have the option to return or exchange your Note 7. If you exchange your Note 7, you would utilize your upgrade option. You would be able to pick from our current device inventory. If you return the device, you'll be able to take advantage of your upgrade at a later time. By taking advantage of a return, you will be refunded for any costs that was associated with your Note 7 purchase.

0 Likes
OBrienClan17
Enthusiast - Level 2

Thank you for your reply.

I have shopped online through the link you provided.  No other phone is better than the note 7, in my opinion.  The only other phone I would be satisfied with is the LG v20. That is the perfect phone that can be put in my hands.

I refuse to settle for a lesser phone, which are the only options on your website.  If you are trying to satisfy my need, then allow me to pre-order the lgv20 and give me a loaner phone until it arrives so I am not at risk using the note7 while I await delivery of the LG V20.

A non-negotiable in my book is the need for a phone that can support expandable memory of 256gb via micro sd.  And I'm not buying a crappy Motorola.

I'll even use a $20 flip phone until the LG v20 comes out if that's what it takes.  But I refuse to start paying for a phone that is inferior to the note 7 that I upgraded and traded in my note 4 for (wish I didn't get rid of my note 4).

candiceh_vzw
Verizon Employee

I can certainly understand your concern OBrienClan17. At this time with all carriers the option is to allow an exchange for the devices that we currently have available. We have no information on if and when the LGv20 will be released if at all through Verizon Wireless. While the Note 7 may not have an end date on the exchanges at this time, it could definitely change in the near future. If the deadline does pass and the phone is not exchanged, there would typically not be another extension on when you can return a phone that has been recalled. As of right now the only option to replace the Note 7 would be to replace it with a phone that we currently have available. Please let us know if you have any additional questions or concerns that we can answer for you.

CandiceH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
RKight
Enthusiast - Level 2

Btw, Candiceh_vzw, you say you have no info on if or when the v20 will be released on the Verizon network. I don't have the when, but I do have the if: The LG V20: coming to Verizon on LTE Advanced | About Verizon

That said, the other three carriers are releasing it on 10/28. I can wait a bit.

sztheday2006
Enthusiast - Level 3

Will any such deadlines be made known to Note 7 owners via text like the upgrade text I received yesterday referring to the Note 7 return? I tried to go through the process online and got to the end and it said "Oops! we cannot process your upgrade online. Please call customer service, yadda yadda yadda" Really tired of getting the runaround from Verizon. When I returned my original note to a corporate store, after having to pay for the new one, was told my the very snotty sales rep that "You're just lucky we're even handling this. The initial information we got was that it was Samsung's mess and we were going to make customers deal directly with them." I tried to explain to the young lady that even though Samsung did indeed manufacture the phone I was HER customer and as such expected better from Verizon. All I got was push back attitude.

0 Likes
skizdidlyidler
Enthusiast - Level 3

AT&T announced the v20 will be released on Oct. 28th - and it's available for preorder pre-order on both AT&T and T-Mobile. So could I trade in my Note 7 for whatever and exchange that phone (within the 14 days of course) for the v20? Assuming you keep up with your competitors as far as a release date...

0 Likes
MiiHere
Champion - Level 3

If you return a device within 14 days I believe you still have to pay a restocking fee of $35. I haven't stayed up on activation fees these days, but if there are still activation fees you'll end up paying those twice.

If you don't see a release date with Verizon, I wouldn't count on it.

0 Likes
RKight
Enthusiast - Level 2

My honest opinion is that Verizon isn't hyping up the V20 because they are the only carrier to get the Pixel and that's their primary focus right now.  I wouldn't be surprised at all if the V20 silently slipped into the lineup on 10/28 (possibly without a pre-order option).

ralpht_vzw
Verizon Employee

MiiHere, thank you and the rest of the community for your much appreciated assistance.  I just wanted to jump in and provide some additional information regarding the recall.  Because of the serious safety concerns, we are asking all customers to turn off the Note 7 phone models ASAP.  We have not announced a deadline for the current return period, at this point the sooner the better.  Follow the link for complete details regarding the recall: Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless

Ralpht_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
ChrisDG74
Enthusiast - Level 3

Of course, here comes another xxx_vzw with a copy and paste response. If you're not going to be of any help, and not actually answer the questions we are asking, just go away!

MiiHere
Champion - Level 3

Perhaps it wasn't in this thread, but this has been answered.

There isn't a set time frame at the moment, but for safety reasons the sooner the better.

Verizon is not going to condone or instruct you to keep a safety hazard of a phone. They want you to return it asap.

0 Likes
kapp1985
Enthusiast - Level 1

I agree with ObrienClan17, I purchased the Note7 as well and I expect a replacement phone with the same advanced technology such as the LGv20 without having to restart my contract. Verizon needs to step up to the plate here and show it's customers they have their backs. You can't expect me to pay a phone contract for a phone that, one I don't want, and two that does not have same features. If Verizon makes it's  customers trade in for a lesser phone then Verizon should take back the phone and the contract.

RKight
Enthusiast - Level 2

I also fully agree with ObrienClan17.  At this point, the options just aren't there.  I mean, I can go with the Moto Z with its overpriced accessories that I'll never use.  I could go with a Galaxy S7 Edge, which is almost as expensive as the Note 7 while having half the storage space.  I could go with the overpriced and unimpressive Pixel XL, which does not include an SD slot.  I could go with any of the outdated "cheap" phones.  Or, Verizon can allow me to hold off long enough to get the V20, which is really the ONLY phone I find to be a suitable replacement for my Note 7.  Worst case scenario, I haven't been under contract for some time now.  My phone payment was literally the only thing tying me to Verizon.  I have no problem with just getting a refund and looking at other carriers or even just getting a prepaid phone until the V20 comes out.

stevenm_vzw
Verizon Employee

We don’t want to see you leave RKight. We want you to have a safe and reliable phone. You can certainly return your phone and wait for a newer device to be released. Manufacturers are always coming up with new phones and we’re excited to see what’s next.

StevenM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this