How reliable is Verizon in sending out security updates.
teeshot
Contributor - Level 1

Thinking of getting an S9 plus.  Based on anyone's experience with their S8, how reliable and regular is Verizon in sending out Android's monthly security updates?

Labels (2)
40 Replies
jrh4054
Specialist - Level 3

CLARPA21, the question is not how reliable VZW is about sending update, it's what do the updates do TO, not FOR, the phones.  Just ask S8 and S8+ users what Oreo did to their phones.

teeshot
Contributor - Level 1

I asked EXACTLY the question I meant to ask.  NOT the question you think I wanted answered.  I know the difference.

Ann154
Community Leader
Community Leader

If you got one of the Pixel phones, the monthly security updates would be quite reliable. The Samsung phones appear to be more likely a month behind.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

jrh4054
Specialist - Level 3

The only point I was making with my question is these OS updates often cause significant problems.

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teeshot
Contributor - Level 1

I understand your point.  However I was not asking about OS updates.  I was asking about the monthly security updates.  There is a difference.

vzw_customer_support
Customer Service Rep

We would never want you to feel this way, CLAPAR21. Our goal is to make sure all software updates are made available to you. As soon as Samsung sends us the updates, we release them. There is no specific time or date as to when we receive them. We know how crucial getting the security updates are you to you. Does this clarify things for you?

 

DiaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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SAKLR1
Enthusiast - Level 2

Wow, just wow. This comment is a complete insult to your customers intelligence. You don't release them right away. If you did it wouldn't be April and I wouldn't still be on the Feb1 patch. I contacted Samsung who ensured me carriers are sent updated immediately upon release. Its then up to the carriers to push (and probably ensure they bloatware is added)

Biggest mistake ever letting an in store rep lie to me about Verizon and Android. That's my mistake but I'm in the process of fixing that by switching to TMobile.

Ann154
Community Leader
Community Leader

Have you considered your choice of phone could be a mistake? I have the April security updates on my phone and I have it because I chose to purchase a Pixel phone instead of a Samsung or LG phone model.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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teeshot
Contributor - Level 1

Off topic.  If I had  wanted a recommendation for a particular phone for a particular reason, that's what I would have asked.  I didn't.  I know what I wanted to ask and that's what I asked.

Ann154
Community Leader
Community Leader

You already had your answer. Samsung doesn't provide regular security updates on a reliable basis. You then stated you made a mistake and I provided another way to correct that mistake without you switching carriers. You will have the same issue with Samsung phones at another carrier.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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SAKLR1
Enthusiast - Level 2

Yes they do. It's Verizon not pushing them. And yes, I did buy the wrong phone because I was lied to by the in store rep who I asked very specifically about how often Verizon pushes the updates. I was told they get them the same day as pixels. That's what I'm upset about. And by the way, I visited a TMobile store yesterday and guess what. The S9's were all on the April patch.

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teeshot
Contributor - Level 1

I never said anywhere that I made a mistake.(Show me where I said that?)

I never asked for any suggestion for an alternate phone or carrier. (Show me where I asked either?)

Samsung DOES provide regular monthly security updates to Verizon. (Per Samsung support both on the phone and online.)

Verizon does NOT furnish those updates on a timely basis to its customers. (Compare Samsung's patch release dates to Verizon's)

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Ann154
Community Leader
Community Leader

CLAPAR21 wrote:

I never said anywhere that I made a mistake.(Show me where I said that?)

I never asked for any suggestion for an alternate phone or carrier. (Show me where I asked either?)

Samsung DOES provide regular monthly security updates to Verizon. (Per Samsung support both on the phone and online.)

Verizon does NOT furnish those updates on a timely basis to its customers. (Compare Samsung's patch release dates to Verizon's)

Are you comparing the patch releases to the specific carrier models or the European model? Verizon Wireless can only release updates that have been provided by the manufacturer. Verizon Wireless can't release something they don't have. If Samsung doesn't provide the April upgrade to Verizon Wireless, then you won't see it on the phones.

You stated your mistake here and discussion about an alternate carrier. Re: How reliable is Verizon in sending out security updates.

"Biggest mistake ever letting an in store rep lie to me about Verizon and Android. That's my mistake but I'm in the process of fixing that by switching to TMobile."

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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teeshot
Contributor - Level 1

The "Mistake" message you are referencing was written by SAKLR1  NOT by me.  Again, you need to learn to read a message thread and make sure you are responding to the person that wrote the message. You keep responding to me, and I DID NOT WRITE THAT "Mistake" MESSAGE.

SAKLR1
Enthusiast - Level 2

Unreal the amount of stupid in this thread. Even Verizon support won't properly read the thread and respond to the right person.

teeshot
Contributor - Level 1

Yep.  🙂

Ann154
Community Leader
Community Leader

Perhaps you could look at my response as a question to that person instead of you. You went on accusing me of not reading and ranting about post not even directed at you.

I read so many of the discussions here, it is easy to lose track on who started a thread and who joins the thread later with a similar situation or question and then sends the thread off down a different path that is still relevant to the original post or not.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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joey2007ua64
Contributor - Level 3

Verizon Certified Open Market Android Smartphones

Mobile Offers

You could buy the carrier independent version of the S9(SM-G960U1) or S9+(SM-G965U1) direct from Samsung.  Then your updates would come directly from Samsung without carrier vetting.  Plus if you decide to switch carriers you wouldn't have to buy a new phone.

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teeshot
Contributor - Level 1

and yet again, someone answering a question I didn't ask..............................

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TheS1R
Contributor - Level 2

That is sometimes the case when moving between major Android releases, e.g., from Nougat to Oreo (Android 7.x to 8.x). Usually the "monthly" security updates are not so intrusive. The Galaxy S9+ that the OP asked about already used Oreo at its initial release.