How to downgrade from Pie?

[Ksejuit]

After postponing the Pie upgrade on my S9 I finally let it do the upgrade since I was tired of seeing the upgrade window everyday. Pie has screwed everything up! How can I revert back to Android 8.0 Oreo?

[mama23dogs]

It’s not possible.  Software updates cannot be removed or undone.  

Explain ‘screwed up’?   Yes, it made some changes.  If the update is corrupted, a factory reset would be the unfortunate requirement to fix it.  

[Ksejuit]

Nothing is where it used to be. Don't like the look. Battery don't last as long. As far as I'm concerned this update is garbage. Oreo was much more user friendly and actually looked better. Consumers should have a choice whether or not to download and install an update that will mess everything up. 

[mama23dogs]

I have the s9, changes were minor, so I’m not sure what the horrible differences are.  

Yes a few things are moved around, that’s why you have search bars to find things. 

[boringusername]

The battery issue( if it rally exists ) will fix itself over time as the new update adnjust itself. Its not much differnt that Oreo. don't want Pie get an older device that will never be upgraded to it. Enjoy.

[Chris7402]

Why should I have to buy an older device that is no longer going to be upgraded? When I spend close to $1000 on a phone that was advertised to come with Oreo OS then I should have the option to upgrade if I chose to, not be forced to upgrade causing apps to no longer be compatible that were paid for. If this is the standard from Samsung and Verizon then there is no guarantee that anything you purchase from them will continue to operate as when purchased.

[HondoBiz]

Nest Cam no longer allows live scrolling under PIE/One UI but did under Oreo. Battery is fine and all else seems to work but without scrolling Nest Cam is nearly useless.

[vzw_customer_support]

Oh no!  We are so sorry to hear about this scrolling issue.  Updates are supposed to improve your device function, not cause issues.  Let’s turn this around.  Unfortunately we are not able to change the updates back.  However, you can reach out to Nest at 855-469-6378 or at Nest.com/support for further assistance.  Does this help?

SeanC_VZW

[scotty2541]

I am with Chris7402 and Ksejuit on this.

I have a KYOCERA DuraForce PRO 2, which I bought outright.  After learning where stuff is in the  UI for the past 6 months (and you know every phone manufacturer is different, even the models are different), suddenly this is pushed on me.

The phone is COMPLETELY REARRANGED.  And the ABSOLUTLEY, MOST USED feature (for me) is now gone...  the "Clear All" . It now takes MORE UI actions to get to it, and it's in a different place.  No one thought about that when they removed it?

This is akin to you guys deciding to just walk into my house and rearraneg all my furniture and cabinet contents.   Then tell me "Oh, it's all still there, and we improved it for you".

Does NO ONE actually perform usability tests to see if the UI is actually an improvement?  Or is this just some EGO trip that a developer wants to see how cool he can be.

(I am a developer, and I have had teams of them... I know the difference, and when egos get involved)

So, now the device I paid FULL PRICE for and I OWN, can arbitrarily be reoragnized, have features removed, and more difficult to use.

And someone, somewhere is proud of this??

So my question is:

HOW CAN I PREVENT THIS FROM HAPPENING AGAIN?? 
You guys messed up up the device that I OWN OUTRIGHT once, and are telling me "Sorry... you gotta live with it, you ungrateful customer",  so how can I stop is from happening again?

-Scotty2541

[Tungtwista168]

Scotty, being a developer myself, phone manufacturers put their device thorough rigorous physical testing inside and out. The fact is the new OS's are built on an emulator on a computer. All networks or makers of the devices send alot of people on YouTube to review it before the initial public release. Go to developer options and disable "auto update my device" then look for the system update app and freeze/disable it if possible. If not you'll need to gain root access

[scotty2541]

Tungtwista168,

I am also a developer, primarily C++ on Windows/Linux.  But I have done some apps for Android.  I know they all use those emulators, which give NO feel for using the UI in a palm, while walking or driving.  I've developed using the emulators, plus Samsung, Kindle, and HTC.  I've never had to root a device yet, but I likely will.

I was able to find the settinsg to prevent updates (without approval) on every other device.  Daily, my Samsung tablet asks me to approve updating it, and I keep sayin NO.

I can't even find the developer options on this KYOCERA device.  And I haven't rooted it, as it's only 6 months old.

Nowhere else can I find a way to disable the autoupdate of the OS.

I agree they need techs that are trained.  But they also need an escalation process, instead of telling the customer to brain wipe the device and start over completely from scratch. Which is essentially a "Go away, we've got you ensnared, now there are other customers to be lured in."

My accelerometer got out of whack, and the screen would not auto-rotate properly, and games that rely on it wouldn't work (you know those little marble rolling games?)...  Rather than escalate it to the someone to figure out how or what other component corrupted the calibration, he said (after 2 hours of other really dumb ideas) to factory reset it.  That worked.  Until something threw the calibration out again a few weeks later.  After another 2 hours of tech time, ending with his telling me factory reset again, and I refused to do it, I gave up.  Maybe they could find the actual software defect, rather than resort to just "brain wipe and start over".  Because doing that and reinstalling all the apps, then restoring all the settings every few weeks really terrible as a support model.

-Scott

[scotty2541]

Update...

I plug my phone into the USB to move some phones ONTO the phone...

After about three pictures, the interface freezes.  The display works, but moving things to the phone locks for 2-3 minutes, then the connection dies.

And "Yes"  I did select OK when it asked if I would allow access to the device.  That's how I got the first few before it freezes.

IN SUMMARY:  YOU BROKE MY PHONE!

I don't suppose anyone at Verizon cares...?

[vzw_customer_support]

Making sure you're able to transfer photos to your device is definitely very important, scotty2541. This is not the way we want you to feel about us and I assure you that we're in the best disposition to help as we understand the need to have a fully working device. What is the exact make and model of your device? What type of computer are you using to transfer photos to your device?

LauraF_VZW

[scotty2541]

... Thirty minutes typing a reply...  and you web page gave me an error.

GONE.

angry???  Yeah.

[vzw_customer_support]

scotty2541, assistance is still here as we want you to love your device and have the ability to move your pictures as you see fit. To set proper expectations, this is the Verizon Wireless device forum where many users come to receive assistance from the community. As your wireless provider, we do monitor this site but because the main focus is to allow the community to help with options, we do not respond immediately via this platform. We are here to help and very happy to do so but if you are in need of more immediate assistance, we can be reached via our social media platform via Facebook and Twitter. For the steps to move your pictures from your device to the computer, please see the link provided and keep us posted on your progress.

https://www.verizonwireless.com/support/knowledge-base-221392/

Lastly, software updates are meant to enhance the phone. I regret to hear you feel differently. As your wireless provider, we cannot assist with the downgrading or tampering of software as the newest software is designed to keep the phone working in its best performance that is made to work with our network. You do have the option to contact the Manufacturer for additional assistance for the previous software patch. I do hope this helps. https://global.kyocera.com/inquiry/

NatashaR_VZW

[scotty2541]

NatashaR

"... contact the Manufacturer for additional assistance " Been there... done that.

Kyocera just tells me the same brain dead, catch-all, get the customer off our back, instruction of performing a Factory Reset.  When I did it, and told them that did not fix the bug, they went silent.

Your chat service is useless.  They "promised" me I will not lose my app data such as credentials, app settings, game levels, etc...  (his words).  And told me to sign up for the "cloud" service to store it.  Of course I did sign up.  And of course I did lose the app data.  (The intention was to just sell me more stuff, rather than fix my problem??)

As for your statement "For the steps to move your pictures ..."  That is EXACTLY what DOESN'T work.  The USB MSC driver in the phone is bug ridden.  If a REAL technical person would talk to me, not someone who can only read from a script, I would explain in detail.

If you want me to also complain about the device, serivce, customer support on Facebook, I will do that as well.

-scott

[chadly10]

We are in the same boat as most on this. With the Pie update it has thrown several apps into a state they can't recover from. We use PlayStation Vue and when we login it renders everything in the application useless. We've uninstalled/reinstalled but no success.  I even went back four versions where I KNOW it worked but it didn't help. I know that its the new Verizon Update that caused this so it needs to be addressed.

I work in a software application business and when Windows is updated then our application stops working the first this is to revert the application to see if that helps.. which very rarely does. The next step is to downgrade Windows to see that helps which if that proves worthy then its the update. There must be a revert option to attempt this troubleshooting.  Or if there is a way, since its your build we're running, to troubleshoot the issue application that would be ideal.

A concerned end user! 

[scotty2541]

Dear chadly10,

Good luck.

They told me this is not a "support" forum.  This is just monitored by Verizon, and maybe you'll find one who cares enough to help.  That hasn't occurred in this case.

Verizon also told me they it's the manufacturer that pushes these updateds.  That is a lie.  I talked directly to my manufacturer, and was told they take the updated Android build from Google, build it for the phone, add the verizon apps which Verizon wrote, and deliver it to Verizon.  Then Verizon pushes it down on us.

I also write applications, Windows and Linux...  I've done a couple very small Andoid apps.  I discovered that a function I was using got locked down by some form of security when it went to the next OS (I think it was 7).  No warning, no nuthin'.  Just suddenly someone at Google decided that something wasn't secure enough and locked it down tighter, breaking my app.  (But that's not relavent to this problem)

Even the manufacturer put me on hold for a while, then came back and said there is no way to roll back.  I assume they mean without a boatload of dev tools like ADB and bootstrap apps, which would be out of reach for most consumers.  Because I'm sure they still have all the previous images.  But they probably have a specialized flash tool which it company confidential.

I'd tell you to talk to their tech support, but the only intelliegnce they have is "Do a factory reset" (i.e. go away for a day or two, we don't want to deal with it)  "After we get tired of telling you that, we will swap out your device."

The only thing I can suggest:  Contact your device manufacturer.

Sorry.

Scott

[scotty2541]

(Quick comment on the manufacturer, after I re-read my earlier post... they were silent until I raised some loud complaints.  now they have a case open for me)

[vzw_customer_support]

We appreciate your efforts thus far and are disappointed to learn you've been experiencing issues with certain apps since the update, Chadly10. Once an update is completed on the phone, you would not be able to go back to a previous software version. We would recommend reaching out to the app developer to ensure the app is compatible with your device software.  

DanielleR_VZW

[chadly10]

DanielleR_VZW-- I have reached out and they referred me back to you as it started with Pie so there's the common denomiator. 

[chadly10]

DanielleR_VZW-- I have reached out and they referred me back to you as it started with Pie so there's the common denomiator.