Since the update, Samsung Music keeps playing on my phone, thus depleting my battery. I have gone into application manager and find it under the running tab. It does not allow me to remove it. It let's me stop it but then, even after a restart, it appears again. Does anyone know how to get rid of this or how to manage it so it does not keep running on my phone and depleting my battery.
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Can't you disable it or turn it off in the application manager to keep it from running?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
That is also happening with my phone since the update
Mine too, looking for answers as well!
Hi sherbert - We want you to be able to rock out when you choose to! Samsung is working to address these concerns in a future application update. I apologize for the inconvenience this has caused and we hope to see this resolved shortly.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
When is an expected fix for this coming? It is really affecting my battery life.
Keep your fingers crossed, hopefully you will have an update soon, but I wouldn't count on. Whenever Samsung decides it's a big enough problem to warrant fixing.
Sent from my Verizon Wireless 4G LTE smartphone
Can't you disable it or turn it off in the application manager to keep it from running?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I now have my replacement phone and this one does not have the newest update downloaded on it and it's working fine. The apps stay on the SD Card and the music doesn't start playing at random times. I will not download that newest software update. Verizon and Samsung can say it's not a software issue but I know better and with this new phone, I now have the proof. They lie!!!
Sent from my Verizon Wireless 4G LTE smartphone
Christy6767, glad to hear that your replacement device is working fine for you. Software updates are pushed to your device to give you the best wireless experience. It provides patches, which fixed software incompatible bugs and improved software performance to make your device more secure and it reduces conflict. However, some 3rd party applications can affect the performance of your device after downloading the software update. Should you have any issues with the software update, it's suggested that you uninstall a few 3rd party applications that may be affecting the performance of it. Keep us posted.
LasinaH_VZW
Follow us on Twitter @VZWSupport
All of the apps disappeared, not just a few. So if just a few were being deleted, I'd agree with your statement, but it's ALL. And just the apps on the SD card. No 3rd party app on the phone itself was affected. I'm aware that the finger keeps getting pointed at the apps and not the update itself, no point in having an all powerful phone that can do everything for you if it can't hold can't hold its apps.
Sent from my Verizon Wireless 4G LTE smartphone
You can disable the App under Settings > Application Manager along with any other default Apps you do not use.
You can't remove them, but at least you can disable them so not running in the background unneeded.
Some, but not all and the ones I want to disable, say it will cause errors with other apps and who needs that?
Sent from my Verizon Wireless 4G LTE smartphone
Christy6767 wrote:
Some, but not all and the ones I want to disable, say it will cause errors with other apps and who needs that?
Sent from my Verizon Wireless 4G LTE smartphone
Which apps are you thinking about disabling and gives you this message? System applications shouldn't be disabled, but other bloatware apps most definitely can be.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I've had the same problem and have tried all the Google solutions, like going into the app settings and hitting force stop, and others. I called Samsung multiple times about this issue and they couldn't fix it. I finally got so fed up that I deleted the app.
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