How to stop the auto highlighting of key words/phrases when typing a text message?
pylefam77
Enthusiast - Level 1
1 Solution
MargotW
Enthusiast - Level 1

I was getting highlighted words. I went to Settings. Then to Conversations.  Then to enable Smart Emojis. It was off! So I turned it on. Went back and created a text - which highlighted words automatically. I deleted the text. Went back to Settings, Conversations and disabled Smart Emojis. Went back to create a text and words were no longer highlighted!!! Yay! Seems it had turned itself on even though it was set to off. By my turning it on, writing a text, then going back & turning it off, it reset itself and is truly OFF!

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22 Replies
jeremyd
Enthusiast - Level 1

I have the same question for Message+ app on Google Pixel.  Disabling "Smart Emojis" apparently used to prevent this behavior, but a recent update of Message+ app seems to have broken the ability to stop this extremely annoying feature in Message+

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vzw_customer_support
Customer Service Rep

We certainly understand how it can be bothersome to have highlighted words and phrases when using your Message + Application. Does this only happen when you are in the Message + Application or do you have this issue using other text messaging apps? Could you share more details of what exactly is highlighted?MonicaG_VZW

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Sihnp
Enthusiast - Level 1

Trying to respond to Vzw customer support. This only happens with our "text messages", all 4 phones in our family. Only words related to time, like today, tomorrow. They get highlighted and underlined as I'm typing and the receiver of the text also gets those words highlighted and underlined. If I click the word, it takes me to my calendar, I think that's why only words associated with time. All this started with the last update about a month ago. I do notice looking at this message that other words not time related are randomly underlined. Please help, thanks!!

LAURA_1717
Enthusiast - Level 1

No answer, huh? This is irritating. 

vzw_customer_support
Customer Service Rep

We're happy to help. Are you referring to when your phone detects that the word is wrong? You can update this in your Keyboard Settings, to ensure you do not get corrected when typing. MichelleH_VZW

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Saydee
Enthusiast - Level 1

Did anyone come up with a solution for this? SO frustrating!

vzw_customer_support
Customer Service Rep

Great question! We will be glad to address any concerns that you have in mind. Have you already tried to restart your device to see if the issue continues? What application are you using when this happens? DavidR_VZW

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vzw_customer_support
Customer Service Rep

pylefam77, 

 

We want to make sure you enjoy all the features of your messaging application. Let's gather a few clues to find a solution. Does this only happen when you are in the messaging application? Does this happen on certain words or spelling issues? Please provide as many details as possible.

 

JenelleR_VZW

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GHR
Enthusiast - Level 1

In Message + Conversations, tap the three lines at the top left, then Settings, then Conversations. You will see Enable Smart Emojis - turn it off.  Back your way out of the menus to Message + Conversations.  Done.  

VTavakoli
Enthusiast - Level 1

I have tried disabling the smart emoji function and it does not change the fact that words are highlighted. It's very frustrating because it interferes with the ability to move the cursor through a message. I have to delete a highlighted word to make changes to a word either before or after the highlighted word. I wasn't even aware that people receiving my messages may see underlined words or even links. Someone needs to come up with a a solution that actually works. 

vzw_customer_support
Customer Service Rep

We always want to ensure your Message+ service is working the way it should VTavakoli. We are happy to help. What model phone are you using? Are there any updates available for your Message+ app? Can you clarify what links people are seeing in your messages?

RashadM_VZW

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bagelbaker2
Newbie

I followed every suggestion online to get rid of this annoying feature and yet, it is still there! I hate it! I tried resetting my phone, updating my phone turned off smart emoji, everything I've been told. There is some glitch in this phone cuz it won't go away!

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vzw_customer_support
Customer Service Rep

bagelbaker2,

We want to be sure that we are on the same page, this way we can best assist. What tricks have you tried? Is your application up to date?

KatiM_VZW

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SteveinTU
Newbie

I love how Verizon's response is the same over and over again 'give detail' 'tell us what you did' and never HOW TO TURN IT OFF

WAKEUP VERIZON

TURN-OFF auto-emoji by default and TURN OFF this stupid auto-highliting!  Who finds this function useful?  14 year olds that like to send pig emojis when I am trying to put in the name of a company?

 

Seriously, this is one of the stupidest function ever.  It should be something you OPT IN on, not out of.

 

I seriously am considering never again using a Verizon rooted phone.

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vzw_customer_support
Customer Service Rep

SteveinTU, getting the assistance needed is our priority. Please share with me what model phone are we working with?

RodneyM_VZW

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KateAA
Newbie

Disabling smart emojis used to work but it is grayed out. So it is no longer a solution. This started again with the most recent update. Very annoying Verizon. Please fix!!!

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Klue
Master - Level 1

Not sure what phones you all are using, but I can turn it off on my S7 by doing the following

1. Tap settings

2. Select general management

3. Select language Input

4. Select keyboards then select on-screen keyboard

5. Select Samsung keyboard

6. Select smart typing

7. Select Predictive text, turn it off.

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vzw_customer_support
Customer Service Rep

We understand your frustration with the auto highlighting of keywords/ phrases in your text messages, KateAA. To ensure we provide correct directions, can you verify what make and model phone you are using? What software version are you running? 

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MargotW
Enthusiast - Level 1

I was getting highlighted words. I went to Settings. Then to Conversations.  Then to enable Smart Emojis. It was off! So I turned it on. Went back and created a text - which highlighted words automatically. I deleted the text. Went back to Settings, Conversations and disabled Smart Emojis. Went back to create a text and words were no longer highlighted!!! Yay! Seems it had turned itself on even though it was set to off. By my turning it on, writing a text, then going back & turning it off, it reset itself and is truly OFF!

damncold
Enthusiast - Level 1

Exactly!  This worked the same for me!  Thank you

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