I have not received my 200 gift card nor my 100 discount credit on my bill promised by my sales person. And customer service said they don't see any offers. However all calls are recorded so I am sure they can go back and check. Why is Verizon making it so difficult?? Feels like you have to jump through hoops to get promised discounts
They mention things like 10 off for autopsy yet they "forget" to mention that you must manually turn it on!
You also have to link accounts manually to see internet and mobile accounts in one place as well to receive your discount! It's kind of all over the place making it difficult to navigate.
I would like my promised credit and 200 Visa gift card please.
We want you to get the promotions you qualify for. To better assist, tell us a little more. Was the promotion part of the residential/Fios or Mobile service? Have you received a confirmation of eligibility email?
~Maria
It was for new Samsung phone. I did it over the phone with a rep
Thank you for the additional information and we will be glad to take a closer look at your account and the promotion details to get you some answers. To better assist, we will be sending you a Private Message so that we can review your account specific details.
-Andi
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