MyMadison, we always want you to reach out to us in the event that your device is not working properly. Glad to provide assistance again. The safe mode option was provided to diagnose the problem as all it does is temporarily disable 3rd party applications. I believe this issue is stemming from an issue with the software which leads us to two options for you. Try clearing the cache for the messaging application. http://vz.to/1XxSZV1 and if this does not work, try doing a complete master reset. Before doing the reset, please ensure you have backed up your phone's content. Click here for steps. http://vz.to/1Lbn9nI Keep us posted on the progress as we are here for support.
NatashaA_VZW
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I've been having this same problem lately, and found the offending app: Verizon's Message+.
I switched from Message+ to regular Message, and the duplicates stopped.
Hi Nora, how do I delete the message + app and just use the message app
from Verizon?
You can't delete a pre-installed application, but you can disable it or turn it off. Go to Settings > Apps > All apps tab. Scroll down to Messages+ and select it. Uninstall any updates, then turn off notifications and finally disable or turn off the app.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I actually did not delete it, and just chose that my default messages applications would be Message instead of Message+. So it is still there, just not being used.
Got it, thanks
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