I need port out pin

[jschreiber72]

Why is it so difficult to get a port out pin? I have been trying for awhile and I'm literally going in circles. This is very frustrating.  I need an actual person to walk me through it.

[tikibar1 · Accepted solution]

Are you following the instructions in this link?

Porting Your Number 

How do I get a Number Transfer PIN

To get a Number Transfer PIN you must have a standard monthly account. You must be logged in* to My Verizon as Account Owner or Account Manager.**

Use any of these methods to get a Number Transfer PIN:

• Dial #PORT from the smartphone that has the number you want to transfer.*
  • Our system verifies you're dialing from the phone to be transferred.
  • We send you a link to generate the Number Transfer PIN in My Verizon.
• My Verizon app: Create Your Number Transfer PIN
• My Verizon website: My Profile > Number Transfer PIN > "Generate PIN"

Important:

• Keep your Number Transfer PIN and Account Number safe and don't share it with anyone except the new carrier or an Account Member. Verizon will never ask you for this information.
• The Number Transfer PIN is an account level code you can use to authorize the move of any/all of the lines on your account. Tell your new carrier which Verizon lines you want to move.
• The Number Transfer PIN is only valid for 7 days so give it to your new carrier promptly.

*If you don't have the phone which has the number you want to transfer, you can use another smartphone, tablet or computer. Follow the My Verizon website steps above.
** If you or a loved one need to move mobile lines due to intimate partner violence or abuse, call Customer Service at 800-922-0204. Learn more about Managing your Verizon mobile line in a domestic violence situation.

[tikibar1 · Accepted solution]

Are you following the instructions in this link?

Porting Your Number 

How do I get a Number Transfer PIN

To get a Number Transfer PIN you must have a standard monthly account. You must be logged in* to My Verizon as Account Owner or Account Manager.**

Use any of these methods to get a Number Transfer PIN:

• Dial #PORT from the smartphone that has the number you want to transfer.*
  • Our system verifies you're dialing from the phone to be transferred.
  • We send you a link to generate the Number Transfer PIN in My Verizon.
• My Verizon app: Create Your Number Transfer PIN
• My Verizon website: My Profile > Number Transfer PIN > "Generate PIN"

Important:

• Keep your Number Transfer PIN and Account Number safe and don't share it with anyone except the new carrier or an Account Member. Verizon will never ask you for this information.
• The Number Transfer PIN is an account level code you can use to authorize the move of any/all of the lines on your account. Tell your new carrier which Verizon lines you want to move.
• The Number Transfer PIN is only valid for 7 days so give it to your new carrier promptly.

*If you don't have the phone which has the number you want to transfer, you can use another smartphone, tablet or computer. Follow the My Verizon website steps above.
** If you or a loved one need to move mobile lines due to intimate partner violence or abuse, call Customer Service at 800-922-0204. Learn more about Managing your Verizon mobile line in a domestic violence situation.

[SynthpopAddict · Accepted solution]

If you're a prepaid customer, the process Tikibar posted above does not work.  A former Verizon employee told me prepaid customers have to go to a Verizon store to ask for the transfer PIN, as I had the same experience as the OP with going nowhere online because the prepaid accounts are set up differently.

[vzw_customer_support]

We definitely want to help you through this process. We sent a Private Message to further assist. 

~Geo