ISSUES WITH CALLS - ECHOING
TheSwiechFamily
Enthusiast - Level 1

I have a Samsung Galaxy S21 FE 5g.  I got it new from the Verizon store 5 months ago.  Over the past 2 weeks,  people have been complaining that when they call me or I call them - they hear their voice echoing.  People who have both Android as well as iphone have complained that their voices are echoing on phone conversations with me.  This happens when I call them and also when they call me.   It also happens while using regular calling mode or speakerphone. Is there a fix for this?

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6 Replies
vzw_customer_support
Customer Service Rep

That is indeed odd that others are hearing themselves echo when they call you, or when you call them, TheSwiechFamily. I know I would want people I am speaking with to have a great experience, and we're here to help. What, if anything, changed with your device over the last two weeks when this started happening (updates, new apps, etc.)? Does this same experience happen with any other Verizon phones that you're aware of? What happens if you call yourself from another phone?

-Joseph

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vzw_customer_support
Customer Service Rep

Hello,

 

We do not want to leave your concern unaddressed and are standing by to further assist you. Can you provide further insights about the nature of the issue? Have you been able to text this yourself from another line? Do you use any Bluetooth devices at all, by chance?

-Colin

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giggles3
Newbie

i am also having this problem of echoing calls, only on incoming calls. I have to hang up and recall back , a real pain every  time. I have tried shutting off phone and repowering, only a one time fix. HELP!  GIGGLES

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vzw_customer_support
Customer Service Rep

Hello, giggles3, we know it's important for your calls to be clear. What model phone are you using? Do you recall any changes just before this started happening? Are you using any Bluetooth devices with your cell phone?

-Lauren

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Evahass
Enthusiast - Level 1

Yes, I have bluetooth devices.   None are in use during call.

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Evahass
Enthusiast - Level 1

I'm having similar issues. Incoming call from a landline was producing  sound echo of MY  voice.   

 

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