Take it back, get another phone! Quick. I am stuck with the broken thing and would give anything to be rid of it. Exchange it for anything else just get rid of it before your return policy is up.
So you just pulled that number out of nowhere. Read the forums and the reviews on the Verizon site alone. That is disregarding all of the Android forums across the web complaining about the exact same problems with this piece or shish phone.
There are MORE people who don't care, than do care. The ones that do care are always on various different forums with the same user names complaining. Some even go as far as making ghost accounts to make it appear a larger problem than it is.
every phone has forums full of unhappy customers. people don't run to the web to praise their great new toy. they show up when they get a lemon. check the tbolt, maxx, rezound, etc, etc, etc forums. you'll see plenty of complaints for every phne on the market.
Funny you should say that. If people actually paid attention to technical specs and how things worse they may never buy certain devices due to the process on how they work. Would save people tons of headaches like the one you are having now...