Some apps will only play the default verizon sound and not the notification sound that came with the app. For example the fox news alert in the app does not play. Instead plays the verizon default sound. I don't like this because i can't distinguish one app from a another. I followed ll the troubleshooting steps I could find. Please advise.
Correction s22 ultra
Cjk860, got it. It sounds like you've gone through most of the troubleshooting. At this point, we'd recommend performing a factory data reset on the device.
First, we recommend backing up your content since this will wipe your device to a brand new state. We have the Verizon Cloud which you can find here: https://www.verizon.com/solutions-and-services/add-ons/protection-and-security/verizon-cloud/ or you can use your preferred backup method.
To perform the factory data reset, please follow the steps outlined in this link: https://www.verizon.com/support/knowledge-base-300713/
~Jesse
after all that effort. nothing changed. seems like we're just following a generic all all-encompassing process and there is no actual knowledge or understanding of the problem. Is there a level 2 or someone that this can be escalated to?
Cjk860, we're part of tier 2 tech support, and definitely want to help clarify your questions. To confirm, was the factory data reset already completed? If the issue persists after a hard reset, this likely means we're dealing with a software or device issue. You can also lift feedback to Samsung for further review: https://www.samsung.com/us/support/
~Izzy
We always want to make sure that you're able to manage preferences on your devices, Cjk860. Please tell us, what steps did you follow on your phone to modify the sound notifications for the Fox app? Is it only this app that is affected? Also, could you please tell us more about the troubleshooting you completed?
~Izzy
Disabled power saving, cleared cache, disabled app security, rebooted several times, uninstalled and reinstalled app several times, toggled on/off/on in the section to allow apps to send notifications. Checked that the notification type says "app provided". I tried this on an older unlocked Note 8 and it works fine. I also noticed that my Nexx app which is just a garage door opener no longer makes it 'in app' voice/sound either.
Thank you so much for the information, Cjk860. Does the issue continue when your device is in Safe Mode? https://www.verizon.com/support/knowledge-base-300715/
~Izzy
I went into safe mode but apps are disabled so i can't test notifications wiry app provided sounds.
Start a new topic or ask questions in the open forum.
