Intermittently not receiving text messages, regardless of Texting app used. Is it my phone?
DJCosmo
Enthusiast - Level 2

I have been having this problem for over a month.  It will send text messages to people and I won't hear back from them, then I will text them again and they'll send me a screen capture showing they did reply to me, but I'm not getting the message.  It did this on Handcent, Stock messaging app and now with Textra Messaging app.  There doesn't seem to be a rhyme or reason, it just seems to do it randomly.  I've gone through soft resets, removing and reinstalling apps, deleting things...  None of it seems to help.@

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27 Replies
Pandora427
Enthusiast - Level 2

I have a Galaxy S6. I'm trying to just use the stock messaging app and seeing what happens, but that also hinders my productivity. I like to be able to text via my PC while I'm working. The fact that the text messages that I'm not getting NEVER come through (as opposed to eventually popping up later) concerns me the the most because I have no idea what else I may be missing from people, and I use texting for both personal and work purposes. I also tried contacting Samsung support, and they had me do a wipe cache partition on the phone, but had no other helpful info. I don't believe I had this issue at all before the most recent software/system update either.

FYI, it happens with all contacts - iPhone and Android users - and, like I said, only happens intermittently, and I don't know about it unless I eventually get a text from someone asking me why I'm not responding to them.

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vzw_customer_support
Customer Service Rep

Making sure your text messaging is working is very important Pandor427. I know its frustrating but we will ge this resolved for you. Thanks for contacting Samsung to try and fix your issues. Do you only have this issue at certain place, work or home?



KinquanaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Pandora427
Enthusiast - Level 2

No. It's not specific to any particular location, and it has happened both when I'm on Wi-Fi and off/just on regular mobile data.

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clarkiamontana
Enthusiast - Level 1

I have a google pixel 5-4a.  The dropped texts are happening regardless of who the cell phone carrier is for the other person.  It makes no difference if I am inside, outside, home or otherwise. I have rebooted phone and router. This is very frustrating! clarkia montana

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vzw_customer_support
Customer Service Rep

We're happy to assist you with these calling and texting issues. Please send us a Private Note for further assistance. 

*Gen

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clarkiamontana
Enthusiast - Level 1

I have the same problem and it is getting worse. July 2022

 

vzw_customer_support
Customer Service Rep

clarkiamontana,

 

Getting everything you are sent is always important. Thank you so much for reaching out here. Any issues sending texts? Does it seem to be an issue with certain people or everyone?

 

-Andrew

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