Thank you for reaching out! Being able to manage/monitor your family's account when using the Smart Family service is very important. Let's work together to assist you with un-pausing your son's Internet access.
May I ask what happens when you try to un-pause it? Let's dig deeper.
Please visit our website at http://spr.ly/6608KGPBa*.
Once you've accessed the website, scroll down to "Activity and limits" and review the information provided at #12 (How can I turn off the Web & App Activity featuer or Screen Time feature on my child's phone?"
Please let us know if this helps. Thanks!-Robert C.