I have an unlocked Galaxy S22 Ultra for personal use and a locked Galaxy Z Flip 5 for work. Both phones have service through Verizon. I see on the Verizon software update pages for both phones the Android 14/One UI 6 update has been released as of November 21, 2023. When I run the "Download and Install" option under "Software Update", both phones tell me there are no updates available. Is this because Verizon is slowly releasing the updates (perhaps by IMEI groups)? Can't figure anything else out on why I'm unable to download and install these updates. Can anyone shed any light on this?
Only the Verizon Locked S22 got it, the Unlocked usually gets the updates later. S901U, S906U, S908U are the Locked variants of the S22 Series.
EyeRide, thank you for reaching out about your device's software updates. Here: https://www.verizon.com/support/software-updates/ you'll find our latest releases. Please bear in mind that there may be a current release that we have not pushed yet, this is because if an update is not functioning to our standards we will delay until it is fixed.
-Melissa
I had mine scheduled for 12/12 as that's as long as I could prevent it from being forced upon me. However, just as every single OS update has done over the past 2 years, the update decided to execute itself yesterday am, and promptly fried the device's network capabilities. Have been seeking help via chat (cannot call, txt, nor use monile data at all) for the past 33 consecutive hours, trying to communicate with >100 ppl & have not even come CLOSE to being helped, nor even close to talking to someone with the potential to help.
OP: Sorry for hijacking your post, I wouldn't comment here if not out of sheer and utter desperation. I'd also say, "be careful what you wish for"...
Now can there please be a single, remotely competent human employed by VZN that can help me??
Hey Franklin808, I know I would feel if I had spent so much time trying to get help for a device that stopped working after a software update. I would be trying to find help anywhere I could as well. The great news is that you're in good hands here, and we can take a look into this, and see what options we have. Please be on the lookout for a private message from us.
-Joseph
So is there a solution I've called several time....no answers!!!!!
Hello, Anointedcountrygirl. Help is here as you deserve only the best in service. Please tell me more. What is your zip code? With Wi-Fi off, which signal indicator do you see on the device, meaning LTE, 5G or No Service?
-Natasha
I made the mistake of upgrading my Total By Version HW and getting a non-working OS with it. 5G data did not work and Voice stopped working too. After 6 weeks I finally got someone who understood their 5G problem to recongifure my phone but Voice is still very much unacceptably poor service. I have been debugging in the total darkness and chasing uselessly around. It has been over 2 months now and once again I believe I have a trace. This Vo5G issue. Apparently they have degraded the 4g/LTE service in while switching to Android 14 which is no longer configurable to turn on/off the VoLTE vs Vo5G options, assuming it is always Vo5G. But they are not supporting Vo5G on my new phone yet. So I cannot make calls from my room like I have for the previous 9 years on the same service. I can detect strong 5G signal and stream movies for hours over it, but voices calls can die out in 30 second, to at best 10 minutes. My 5g signal has dropped to 1 or 2 bars while I have a great 5G signal. 2 blocks away I can find a 4 to 5 bar 4G signal and sit in my car talking for hours. All technical help about this tries to blaime me or my new phone or my 3rd new SIM card. Bad Updates out of my control seem to clearly be at fault. I have filed with Texas State AG, but they will take years to do anything about it, most likely.
We understand the importance of having reliable service and we are here to help. Please tell us, what services are currently being impacted? Is this impacting multiple devices? ~Geo
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