Is anyone else having Note 4 voice call issues, i.e., appears to go mute during call?

[gatorjess]

I'm having a problem with voice calls on my new Galaxy Note 4. It doesn't happen every time, but often when I've been talking for a few seconds the other person will suddenly be unable to hear me, even though I can still hear them. It's almost as if my phone has gone into mute. I'll hang up and call them right back (without changing any settings), and usually the connection is then fine. Anyone else experience this problem? I never had this problem with my Galaxy S3, so I'm puzzled.

[vzw_customer_support]

gatorjess,
Let's get to the bottom of this! Have you checked the device when this happens to ensure you aren't accidentally pressing the mute button? If so, did this begin after anything specific (new application installation)? Please test the device in safe mode http://vz.to/1wFXcFk and share if you experience the same results. Please share so I may further assist. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

[ryan_rush]

This issue has happened to me with every Samsung phone I've ever owned. I had 3 Galaxy S4's and each had this issue so I went away from Samsung for 2 years, and now I just got a Note 4 and this issue is happening again. It is the most frustrating thing to be on the phone with someone and have them shout that they can't hear you or you're breaking up. My thought was - this has to be a user error, so I did some testing.

I found out it's really easy to cover up the microphone hole on the bottom of the phone with your pinky finger. I called my wife's iPhone, held her phone's speaker to my ear, and starting talking into my phone. I specifically placed my pinky over the tiny mic hole on my phone & noticed that even when I shouted, I couldn't hear myself AT ALL in her iPhone - it was completely silent. If I rubbed pinky finger on the mic hole, it would cause a bunch of static in her phone. When I removed my pinky, I could hear myself perfectly. I just tried this test, so I'm not sure if it will fix the issue permanently but I imagine it will since I realized I naturally cover up the mic hole with my pinky finger.

Try testing this out & see if you're doing the same thing. Hopefully this fixes your issue.

[Michael2756]

I am having the same issue .  I checked the mute button and it is not on. It seem to  happen when I move the phone from my  face and back causing the screen to  light up  and go out due to  the proximity sensor.  One work  around is to  hit the power button when you start the call  keeping the screen off even when you move the phone from your face and back.  This should not be needed.  I have never had this issue with any other smart phone. there should be a better answer . 

[twgps]

I have the same issues. This is getting really annoying. The problem seems to be getting worse.

[Bergg]

Yes this problem just started.  I've had the phone for 8 months.  When this happens I seem to hear my own voice in the background like an echo.

Driving me nuts.  OK Samsung let's get a fix for this.  Several users are having this problem