Mhulka, updates are something that we all hope will improve and make our phone using experience better. We are sorry to hear that this update has done differently for you. Had you previously backed your phone up to Samsung or Google? Are you currently signed in to those accounts? If not, please go to the Settings, Accounts and sign in so your information may be restored. Do you recall using the Verizon Cloud? -LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!