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Jelly bean issue?
Solis80
Member

i just updated my nexus to jelly bean (finally) but now when i get a call my phone don't ring ? any fix?

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Re: Jelly bean issue?
Ann154
Expert
Expert

Have you verified that your volume is up?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Jelly bean issue?
ray1994
Member

I would try manually restarting the phone. If that fails, check your sound settings and make sure that your ringtone wasn't somehow changed to "No Ring." I think this has been a recurring problem for some users when they updated, but I don't think anyone's actually found a way to fix it yet.

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Re: Jelly bean issue?
Solis80
Member

Hahaha i wish that was it ... but yes volume is up

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Re: Jelly bean issue?
Solis80
Member

i'll be waiting for a fix if i can't fix it with your suggestions

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Re: Jelly bean issue?
vzw_customer_support
Customer Support

Hi Solis80,

Oh my! Sorry to hear about your issues with the device after the software update. I definitely want to get this issue resolved for you. Please try removing the back cover, battery and the sim card for about one minute. If this does not resolve your issue, we would need to complete a hard reset. http://bit.ly/swCYZF.

Thanks,

NidiaA_VZW

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