An Accepted Solution is available for this post.
Just upgraded to Samsung 6 edge form Samsung S4...when tyr to use Mobile HotSpot receive msg unable to connect data connection unavailable.
Pro_Data
Enthusiast - Level 2
‎06-17-2015 08:12 AM

Just upgraded to Samsung 6 edge form Samsung S4...when tyr to use Mobile HotSpot receive msg unable to connect data connection unavailable.  What is missing?

0 Likes
Reply
6 Replies
An Accepted Solution is available for this post.
Re: Just upgraded to Samsung 6 edge form Samsung S4...when tyr to use Mobile HotSpot receive msg unable to connect data connection unavailable.
bd94s10
Specialist - Level 2
‎06-17-2015 08:25 AM

Did you use the feature on your S4? I'm assuming so but wanted to be sure. The main thing is having the feature if your not on a MORE Everything plan. If you have the feature or are on a MORE Everything plan I'd suggest you power cycle the phone.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Just upgraded to Samsung 6 edge form Samsung S4...when tyr to use Mobile HotSpot receive msg unable to connect data connection unavailable.
MiiHere
Champion - Level 3
‎06-17-2015 08:30 AM

I am on a plan where the feature is free and it worked on one of the phones, but for some reason was blocked on the other phone. I did a quick chat session with Verizon and they unblocked the feature. Chat session took maybe 10 minutes and within 5 minutes of it ending, the hotspot worked.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Just upgraded to Samsung 6 edge form Samsung S4...when tyr to use Mobile HotSpot receive msg unable to connect data connection unavailable.
Pro_Data
Enthusiast - Level 2
‎06-17-2015 08:36 AM

I did use it on the S4....and yes I do have "MORE" plan....by cycle down phone I presuem you mean power off and power on?

Reply
An Accepted Solution is available for this post.
Re: Just upgraded to Samsung 6 edge form Samsung S4...when tyr to use Mobile HotSpot receive msg unable to connect data connection unavailable.
Pro_Data
Enthusiast - Level 2
‎06-17-2015 08:39 AM

thak you I will try this

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Just upgraded to Samsung 6 edge form Samsung S4...when tyr to use Mobile HotSpot receive msg unable to connect data connection unavailable.
bd94s10
Specialist - Level 2
‎06-24-2015 07:48 AM

Correct, I know this sometimes works. Any luck on a resolution? It is best like MiiHere said to make sure there is no block on the account. I would def suggest a quick chat session to make sure of it. MORE Everything plans should have the mobile hot spot feature turned on by default.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Just upgraded to Samsung 6 edge form Samsung S4...when tyr to use Mobile HotSpot receive msg unable to connect data connection unavailable.
MiiHere
Champion - Level 3
‎06-24-2015 07:53 AM

When I asked the Verizon rep why there was a block, even though the feature is free, they couldn't say. Just that sometimes when you get a new device, or upgrade, switch etc. it just sometimes will automatically block it.

0 Likes
Reply