KOT49H.I545VRUFNG6 Update Problems

[ALB123]

I just had the  KOT49H.I545VRUFNG6 update pushed to my device last night.  I installed it and it went through no problem.  Since then my battery has been draining very quickly.  I literally took the phone of my charger 80 minutes ago and my device is now at 84% without ANY usage.  I've received a couple of emails, but no texts, no phone calls and no web browsing.

Even more bothersome is the intermittent freezing of my phone.  Example:  I will wake my phone by pressing the power button and I slide up to unlock the device.  That's fine.  But then I will tap an icon and nothing will happen.  I try to scroll either left or right, to go to another page of icons and the screen doesn't respond.  The ONLY way I have been able to fix this is to press the power button quickly to put the device back to sleep and then press it again quickly to resume usage.  Only then will I be able to launch an app or change home pages of icons by scrolling left or right.

Also, I've noticed twice since installing the upgrade that my device will just randomly reboot.  My phone is just sitting there with the screen off and all of a sudden I see the Samsung logo come to life, then the big red Verizon screen and then my home screen will appear.

This update has been absolutely terrible thus far.  I can even live with the reboots and the screen freezes, but this insane battery drainage needs to be resolved immediately.  I can't have my phone tethered to the charging cable all day long.  Since starting this message, my battery is now down to 82%.

Help!!

[krugs525]

I uninstalled skype and that solved the battery issues.  I still have the hourly random reboots though.

[PrTBrownT]

I'm having the same issue with constant (more than twice an hour) reboots. It's becoming annoying.

[jackth]

I'm also having issues with random reboots a general slowness after updating....

[Unholy79]

Same here, haven't noticed the battery draining but the random soft reboots to the Verizon screen and the home screen freezing are a royal pain in the ... on my Galaxy S4.

[member0]

Me too!

Home Screen Lockup:

It seems that the home screen locks up occasionally when it comes out of sleep mode (power button or home button). The lock screen works (I can swipe and unlock), but then the home screen won't respond to taps or swipes. The menu and back 'soft' buttons do work, as does the pull down status bar. I can get it to work again by pressing and holding the home button until the task/app list comes up. Then pressing the home button again takes me back to the home screen ... which is then responsive.

Reboot:

My S4 now reboots 2-3 times a day for no apparent reason.

Other:

I didn't explicitly accept this update. I pulled my S4 out of my front pocket and it was showing a message like "Powering Off" (or some such thing), and then it powered back up and said it was updated :-(. May have be an inadvertent 'pocket' update --- or maybe it was forced by Verizon!?!? I really don't think they need to nag you about the update -- just pisses me off!

[jackth]

So I disabled reading mode (I don't recall ever enabling it) and did not have any problems for half a day. Tonight I tried re-enabling reading mode and had a reboot within 20 minutes. Could be something else going on but worth a try. I'll play with it some more.

Does everyone else in this thread have reading mode enabled? It's in the quick settings.

[PrTBrownT]

No. I dont have any smart modes or gestures enabled. Most of my Samsung

stuff is disabled, by choice. Didnt have any problems prior to the update.

Phone is slow and keeps rebooting.

[member0]

I don't have 'Reading mode' enabled either.

[jackth]

Nope, after more time, reading mode does not seem to have anything to do with the bug.

[PrTBrownT]

Ditto!!

[DanRodgers]

.

The same exact thing is happening to me.    Verizon needs to fix this right now. It's unacceptable.  My phone constantly reboots in the middle of calls. Funny thing is I call the number right back and it reconnects me to the same line and the other person has no idea my call ended. I use my phone for work, and this issue needs to be addressed.

[Unholy79]

In the end I wound up using ODIN and some instructions I found online via

the Android developer's forum to downgrade my phone back to the previous

operating system. It works fine and even gave me the option of NOT

updating to the latest release. May have hosed my warranty but who cares

the phone works correctly again.

On Sun, Oct 26, 2014 at 7:40 PM, DanRodgers <forums@verizonwireless.com>

[Sudden]

Seems like many of us are having these issues. Reading mode was never enabled on mine and I still get random restarts (more common during phone calls). Battery drain issues are worse than before the update as well.

On the bright side messaging doesn't convert my messages to MMS w/ emoji anymore. Well at least when it doesn't crash trying to send them.

[ECU_Pirates]

Same problem.  Reboot and freeze and reboot and freeze.  Verizon suggested a master reset which I resisted.  Three chats with Samsung and two visits to the Samsung rep at Best Buy and then a master reset along with 10 other things!  It still reboots and freezes, just not as often. 

[PrTBrownT]

You definitely should not have had to reset your phone for an issue caused

by Verizons security update. They need to either roll back the update or

credit you for the inconvenience they caused. I dont even use my phone

because every time I do, it resets.

[jackth]

I ran the factory data reset last night and have not had a reboot all day. Battery life is back to normal. Fingers crossed.

[ECU_Pirates]

My phone is 18 months old and out of warranty.  If I had dropped it, that's one thing, but to have to buy a new phone because of their software update that I didn't even want, is insane. 

[krugs525]

I did a factory reset as well.  The first day was great, no reboots, but the next day everything went south again with the reboots and it was even worse than before.

Luckily I found instructions on the internet for how to flash the previous "NC5" version of the firmware onto the phone, so I did that.  (Note: make sure you pay attention to what you're doing if you do this so you don't brick your phone.)

http://forum.xda-developers.com/galaxy-s4-verizon/general/downgrade-ng6-to-nc5-t2910933

If I can flash the firmware in about 5 minutes, there's no way I shouldn't be able to go into a Verizon store and have them do the same.  I spent a lot of time with a Level 2 support technician on the phone when I first had the problems, and while he was trying to be helpful, he said they couldn't roll back the firmware.  Disappointing.

There's no way that Verizon should've ever released this crappy update in the first place though.  That's what I get for installing an update without reading the forums first.

[PrTBrownT]

Unfortunately in my case, there weren't any posts prior to the crappy

update and no one expects a security update to make his/her phone virtually

useless.

[dirtroad]

I got past the random reboots by wiping the cache. No reboots since on my or my wife's s4. I've got a reboot counter app running for proof. However, now and then the home screen is just frozen. The only way around that is to press the home button and kill everything - then it comes back to life. Once in a great while the Verizon splash screen just shows up like the phone rebooted - but it didn't crash go through a full reboot cycle per the reboot counter app. I hope Samsung is listening as this most likely their bag (lack of sufficient testing) and not Verizon's.