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Key pad and touch screen freezes up since new 2.2 Update
lechan
Member

Can anyone help me?  I go to type a message, or to search the web, or simply try and navigate through my phone and the touch screen simply does not work.  I will touch it and nothing happens.  It is frozen.  How do I fix this? Has anyone else had this issue?

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1 Solution

Correct Answers
Re: Key pad and touch screen freezes up since new 2.2 Update
Herbb623
Novice

Simplest and safest thing to try first:

 

turn off phone if you can.  If you cannot, thats OK.

Remove back cover.  Remove battery.

 

Wait couple minutes. Put battery back in and cover on.

 

Turn phone on. Test.

View solution in original post

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Re: Key pad and touch screen freezes up since new 2.2 Update
Herbb623
Novice

Simplest and safest thing to try first:

 

turn off phone if you can.  If you cannot, thats OK.

Remove back cover.  Remove battery.

 

Wait couple minutes. Put battery back in and cover on.

 

Turn phone on. Test.

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Re: Key pad and touch screen freezes up since new 2.2 Update
Herbb623
Novice

Simplest and safest thing to try first:

 

turn off phone if you can.  If you cannot, thats OK.

Remove back cover.  Remove battery.

 

Wait couple minutes. Put battery back in and cover on.

 

Turn phone on. Test.

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Re: Key pad and touch screen freezes up since new 2.2 Update
Herbb623
Novice

Sorry bout the 2 entries.   Just upgraded to IE 9.  Not sure why that happened : - (

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Re: Key pad and touch screen freezes up since new 2.2 Update
TimSnyder
Member

Does the screen do anything when it freezes? Mine has been freezing and either getting really bright or lately going completely black with just a few colorful lines across the screen. Im on a replacement phone that I got 4 days ago and it has been doing it since out of the box. Got another replacement on the way....

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Re: Key pad and touch screen freezes up since new 2.2 Update
NuDroidUsrr
Sr. Member

lechan wrote:

Can anyone help me?  I go to type a message, or to search the web, or simply try and navigate through my phone and the touch screen simply does not work.  I will touch it and nothing happens.  It is frozen.  How do I fix this? Has anyone else had this issue?


  Does it ever start responding? Mine will sometimes just hang, and if I do not press any buttons, about 20-30 seconds later, it comes back to life, and does all the things I told it to do while I was pressing all the buttons...

  I have yet to do a hard reset after the update, I have been holding off doing that to make sure that it is the proper course of action, and that it is not a waste of time. Most of the problems I have seen here have not been fixed with a hard reset, so that may not be the correct action, but it might not hurt.

  What else is running, do you have it connected to your Facebook account? I have heard others say that with it connected to theirs, it SSSSLLLLLLOOOOOOWWWWWWSSSSSS down thir phone. Once they removed their account, it started responding fine.

 

 Just a thought.

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Re: Key pad and touch screen freezes up since new 2.2 Update
RobynStille
Member

I am experiencing the same thing...no suggestions but thought I would add my two cents for this problem.  I find this very frustrating...hate to say it but I had no issues prior to the update. 

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Re: Key pad and touch screen freezes up since new 2.2 Update
SamsungUser1
Member

How can this be an accepted solution?  Sure it gets the phone back into an operational condition. But it does not FIX the bug or give any adea as to how to prevent the problem.

 

Somebody please provide a real solution!

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Re: Key pad and touch screen freezes up since new 2.2 Update
SamsungUser1
Member

How can this be an accepted solution?  Sure it gets the phone back into an operational condition. But it does not FIX the bug or give any adea as to how to prevent the problem.

 

Somebody please provide a real solution!

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Re: Key pad and touch screen freezes up since new 2.2 Update
sbdunn1992
Member

I agree with SamsungUser1, This is NOT an acceptable solution. Since getting 2.2 my phone has consistently frozen, the screen turns a bright white (as if the brightness was increased to full), and then the screen starts getting lines across it and over a period of a few minutes progressively gets worse. Took the phone to a Verizon store just after one of its episodes (the second time that that had happened that day). The rep saw the phone, and quickly proceeded to order me a replacement, which I just activated yesterday, and has the SAME ISSUE! Seems like I've had nothing but issues with this phone, before getting 2.2 it would just freeze and that would be it. I will never buy another Samsung phone again. Had the Omnia, it had issues; had the i730, it had issues. :smileysad: Had other brands of phones that I never had an issue with. The next droid I get will be a HTC or Motorola, PERIOD. Unless I migrate to the iPhone..........

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